Jerrit Pfitzner Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

- Establish, track, and execute various performance metrics such as OBQ, FFR and MTBF for the globalfield service organization- Owning and resolving leadership-level escalations- Author internal and customer-facing quality documentation- NPI Owner for the global field service organization- Creator of training content and a global training program

Nordics

- Customer and instrument support across Europe and occasionally worldwide- Independent inventory management, scheduling, and travel planning- Created documentation, both customer-facing and for internal use- Trained new Field Service Engineers- Built exceptional customer relationships and drove sales across all my supported regions- Worked closely with the San Jose team to improve customer experience and quality of service across several projects as an FSE representative- Lead a PIM project to improve the onboarding experience for any new starter

Lunenburg, Lower Saxony, Germany

- Applied and deepened my knowledge of electronic circuitry to troubleshoot a complex wide range of servo amplifier and frequency converter solutions- Provided valuable insights into the user workflow and improved the intuitiveness/stability of current and in-development CNC controlling software made by Sieb & Meyer AG- Created detailed bug reports and worked closely with the software development team to resolve the issues- Scriptwriting (C and Python) for User and OEM-level handling improvement

Shenzhen City, China

- Managed inventory and test equipment for the Shenzhen and Taipei branch offices of Sieb & Meyer Asia Ltd- Ensured the delivery of quality service across Asia as the head engineer for Sieb & Meyer AG in Asia- Served as a conduit between our Chinese customers and lead developers in Germany to improve the quality of our products- Planned and executed service trips across China on short notice for on-site troubleshooting and root cause analysis- Trained and supervised new employees in both China and Taiwan- Represent Sieb & Meyer at various fares and exhibitions to support and drive global sales

Lüneburg

- Gained both practical and theoretical in-depth knowledge about electronic circuitry and PCB manufacturing- Designed prototypes for several projects, such as power supplies, useless-box and a 3D printer from scratch and executed them to success- Acquired metalworking skills such as welding, drilling, and routing - Interned in all departments of the company to gain a broader understanding of the business and its works