Jerrit Sill Email & Phone Number

Texas, United States

Raf Croughton, United Kingdom

Vital to transfer of devices from two separate Nortel DMS-100 switches to a singular Cisco Unified Communications Manager. Prioritized key steps and goals based on mission requirements and fiscal restraints. Determined resource requirements based on location and system connectivity. Presented equipment consolidation alternatives when possible. Coordinated with base, major command, and outside agencies while ensuring strict compliance with all local regulations, policies, and directives. Provided remote and on-site support and training for users at 3 separate installations and one medical clinic. Monitored progress and expertly communicated status to higher command personnel. Responded to 100% RAF Molesworth voice outage - knowledge of existing/emerging technologies allowed the issue to be remedied withing 15 minutes of arrival. Provided training to local and remote personnel on equipment set up, connectivity, and troubleshooting. Subject matter expert and point of contact for people at other installations for assistance with both DMS as well as VoIP issues, including local personnel deployed down range. Increased the accuracy of a $3.7M DISA (Defense Information Systems Agency) inventory list, facilitated future installation projects by providing up-to-date listing and technical drawings to theater-wide planning groups. Worked with Department of Defense Dependents school contractor to provide connectivity for new phone system install. Ensured operational replacement of antiquated key system equipment, resulting in expansion of existing capabilities, greater effectiveness, and more robust services. Worked with Air Force Lodging contractor, effectively communicating needs and concerns for future overhaul/install of lodging phone system, connecting 6 buildings and 24 rooms. Ensured future install adhered to local, as well as Air Force, regulatory requirements. Developed, authored, and updated VoIP hotline procedures, ensuring coverage of new protocols and devices.

Lubbock, Texas

Oversaw 8 remote sites. Maintained and serviced Cisco routers, switches, and Unified CommunicationsManager, as well as Microsoft physical and virtual servers. Responded to customer requests. Installed andrerouted premise wiring to facilitate installation of new equipment and services.

Raf Mildenhall, United Kingdom

Managed 33 personnel, across 5 differing job specialties. Responsible for management, installation, and maintenance of $6.5 million worth of tactical communications equipment. Manages 5 unique tactical communications packages, each with differing capabilities. Led 21 technicians during Special Operations joint training exercise, resulting in real-world training for 4 partner nations. Authored training task tracking program; provided leadership with oversight of 5.4 thousand tasks, while reducing report time from 8 hours to 15 minutes. Fully utilized $887,000 tactical communications suite, established secure network providing access for 87 personnel during real-world military operations. Led Cryptographic Controlled Item upgrade program, balancing maintenance downtime and mission requirements across four networks, resulting in the National Security Agency deadline being beaten by 2 weeks. Discovered $260,000 training and equipment shortfall, coordinated purchases in order to return 83-personnel to a mission ready status. Managed secure network activation by configuring an $887 thousand tactical suite and establishing virtual tunnels in order to support the real-world joint operations of 89 members and three aircraft. Managed $83 thousand budget by prioritizing spending requirements and scheduling purchases, guaranteeing the mission readiness of tactical communications personnel and equipment. Designed and authored squadron training course tracking database, providing leadership with oversight of 5.4 thousand tasks in less than 30 minutes instead of the 5 hours required by the previous methods.