 Migration strategy development for Windows 7 delivery. Established a risk management strategy, resulting in the identification of software oversights and the need for increased staffing for project completion. Created project SOP documentation and training material for associate deployment. Developed deployment strategy for future software and asset management needs. Initiated a customer satisfaction survey practice resulting in improved customer service response times and faster throughput of tickets within the IS Services department.

 Business critical application analysis including implementation throughout the SDLC. Developer and strategic manager for Wiki spaces, allowing for cross-functional and global team collaboration while maintaining a professional level of aesthetic integrity. Analysis and development lead for IT projects supporting annual planning process.  Developed an intuitive Skill tracking database for worldwide utilization. Coordination of a Global Training initiative to provide a web-based training source for employees. Mentor for Student-to-Work individuals to cultivate creativity, self-motivation and responsibility. Metric development for resource utilization tracking tool. Active participation in requirements analysis for multiple projects.

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