Jerrod Smith Email & Phone Number

Atlanta, GA, US

• Developed and executed a strategic plan for 2 million homes in the MDU channel, resulting in increased market share and product penetration.
• Identified and captured new business opportunities through footprint expansion in Cox's local markets.
• Led Cox Communities' go-to-market strategy to address market share in the multi-dwelling unit space.

Philadelphia, PA, US

• Led channel sales strategy, operations, and effectiveness for MDU segment for national market of 17M homes and $14B in annual revenue. Led development of the three-year road map for Xfinity Communities, with a focus on.
• Deployed instant broadband products, Wi-Fi-Ready and SMART technologies, to 400,000 homes, increasing market share by 14%.
• Launched contract life-cycle management technology with digital execution and approvals, reducing sales cycles by 50% and increasing productivity of frontline employees.
• Initiated digital buy flows and self-service experiences for over 2M homes, increasing customer satisfaction while reducing internal resources.
• Launched 300,000 units of Wi-Fi-ready product adding 16% penetration and delivering 10M incremental revenues.
• Launched Managed Wi-Fi on Campus to five locations, delivering 10,000 incremental subscribers totaling $10M in revenue.

Philadelphia, PA, US

• Served as resource to regions and divisions while helping shape and deliver national approach to sales effectiveness programs for scale and efficiency. Assisted in developing channel strategy, ensuring business.
• Launched first-ever Solution Sales Training for all account executives, training 1,000 employees and increasing overall channel production by 10%.
• Directed launch of Net Promoter System to all sales channel employees centered around increasing overall employee motivation and experience.
• Launched two compensation plans centered around career progression and delivered increased productivity for sales channel, equaling 10% more productivity.

Philadelphia, PA, US

• Managed community account executive channel that covered eight states and six regional territories for Comcast West Division. Directed 500 employees and provided frontline leadership onboarding, training, compensation.
• Launched community account representative channel across eight states (California, Oregon, Washington, Colorado, Arizona, New Mexico, Utah, and Texas), covering 1.6M homes in multifamily space to maximize sales revenue.
• Sales Channel Effectiveness: Designed specific geographical territories throughout division to influence customer experience measures, accelerate market-share penetration, and support advancement of segmentation.
• Subscriber Penetration Metrics: Initiated and executed first ever omnichannel sales channel strategy, resulting in 5% churn reduction year over year and increase of 2% market penetration.
• Operational Excellence: Developed tools to assist in reporting, sales and marketing presentations, goal-setting, property-level communications, offers, sales and marketing collateral, and ongoing training for account.

Philadelphia, PA, US

• Led development and management for multifamily space in two-state region. Managed eight employees covering multiple functions and responsibilities, and contributed to expansion of multifamily business. Operated as main.
• Launched market development team consisting of four new development account executives and four community account representatives in Colorado and New Mexico.
• Managed launch of broadband services, including cable, Internet, telephone, and home security services in 500 multi-dwelling and single-family communities.
• Developed sales and marketing plan for two-state region and respective single-family and multi-dwelling territory to achieve sales, customer churn, penetration, and channel mix targets.
• Developed and executed outreach initiatives, including presentations, meetings, and social activities with real estate developers, builders, and general community.
• Built and maintained relationships with developers, builders, property owners, and large property management groups in order to secure over 200 right of entry and service agreements on private property.

Philadelphia, PA, US

Sold products and services to privately owned multiple-dwelling properties and communities. Served as point of contact for customers in assigned area. Managed contracts for accounts. Represented company at meetings, social functions, and in the community. Generated new leads with targeted businesses through various prospecting activities, including.

Philadelphia, PA, US

Managed, coached, and developed team of 13 direct sales representatives in greater Denver metropolitan area (annual sales of $26M), selling telecommunications products such as digital voice and VoIP, digital cable, and broadband services and high-speed Internet. Supported and led competitive field efforts through implementation of acquisition and win-back.

Philadelphia, PA, US

Developed and maintained relationships with 100 property developers, managers, and leasing staff to ensure highest level of sales, customer service, and retention to increase Comcast market penetration and market share. Served as primary point of contact between owners and management companies in assigned territory with regards to overall Comcast operation.

Downey, California, US

Recruited, trained, and mentored five loan officers in residential and commercial lending environment. Generated, funded, and initiated underwriting of loans on a monthly basis valued in millions of dollars through cold-calling and referral marketing methods, while working within Truth in Lending guidelines.

Washington, DC, US

Led various teams and operational budgets in multiple levels of law enforcement facilities. Oversaw safety, security, management, and handling of 100 high-security felons. Documented movements, performed security investigations, handled legal documentation according to federal laws, and ensured security for surrounding public population in maximum-security.

New York, New York, US

• Originated loans in both consumer and residential aspects of lending in a high pace setting.Solicited the sales of many types of consumer insurance products protecting both the customers and businesses interests.
• Responsible for the collection of delinquent consumer accounts numbering approximately one hundred and the handling of customer communications in a professional and courteous manner.
• Maintained a high sales closing rate, collections rate, and secured a State of Colorado Insurance License for the duration of four years.

Arlington, Virginia, US

• Trained in the areas of accountability, issue, and maintenance of millions of dollars worth of equipment and ammunition products in a combat environment.
• Responsible for the management, direction, training, and wellbeing of ten soldiers.
• Responsible for the inventory and documentation during the issuance of millions of dollars worth of ammunition, with strict accountability, while overseeing documentation records for a period of three years.