• Manage sales generation, customer engagement, and all sales floor operations • Translate business plans and strategies into day-to-day implementation • Implement action plans to improve key performance indicators to maximize business opportunities • Assess the effectiveness of the supervisor team and staff by providing the appropriate level of performance feedback • Hire, train and develop customer centric team, including supervisors • Create development and training plans… Show more • Manage sales generation, customer engagement, and all sales floor operations • Translate business plans and strategies into day-to-day implementation • Implement action plans to improve key performance indicators to maximize business opportunities • Assess the effectiveness of the supervisor team and staff by providing the appropriate level of performance feedback • Hire, train and develop customer centric team, including supervisors • Create development and training plans for direct reports • Lead and inspires customer centric culture by recognizing and rewarding team • Create development and training plans for direct reports • Recruit from a diverse applicant pool • Utilize reporting tool to make future business decisions based on identified trends Show less

Revenue/Profit Generation:• Utilize the company’s revenue behaviors and develop team’s ability to consult with customers and increase revenue• Develop business strategy and maximize opportunities to generate additional center revenue• Achieve and exceed company performance matrices.• Schedule maximum team coverage while controlling payroll expenses and exceeding customer expectations• Analyze business reports regularly to identify sales opportunities and coach team… Show more Revenue/Profit Generation:• Utilize the company’s revenue behaviors and develop team’s ability to consult with customers and increase revenue• Develop business strategy and maximize opportunities to generate additional center revenue• Achieve and exceed company performance matrices.• Schedule maximum team coverage while controlling payroll expenses and exceeding customer expectations• Analyze business reports regularly to identify sales opportunities and coach team performance and center standards• Actively seek out outside sales opportunities to reach new customer base and generate new business• Partner with sales team to build new business relationshipsStore Operations:• Lead execution of task directives within designated timeframes (price changes, merchandising needs, schedulingadjustments, identifying trends in P&L and creating action plans, processing of shipment, and managing inventory)• Schedule and staff center appropriately to meet the needs of the customer• Maintain center organization, appearance, and cleanliness• Conduct center walk-throughs with team.• Communicate effectively with District Manager, Regional Marketing Director, Peers, Loss Prevention and HumanResources Generalist.People Management:• Foster a customer-focused team environment while driving high volume results and anticipating customers’ needs• Create a learning environment for team members through hands on coaching, training and developing while holdingteam accountable to desired results. Assess team members consistently; review and communicate team performance andexpectations• Hiring and developing of a diverse and effective team• Hold self and team accountable for achievement of financial results and company metrics• Develop team members through utilizing situational leadership and matching talent with tasks and delegatingassignments to stretch capabilities and develop team. Show less

People Management:• Develop a high energy team and work environment that supports the acheivement of all company goals and initiatives• Inspire cast and leadership team to acheive maximum performance levels through daily feedback and performancemanagement• Lead the team in fostering teamwork and collaboration among store, peers and corporate partners• Identify cast members with grwoth and development opportunities in order to build their talent to align with thecompany… Show more People Management:• Develop a high energy team and work environment that supports the acheivement of all company goals and initiatives• Inspire cast and leadership team to acheive maximum performance levels through daily feedback and performancemanagement• Lead the team in fostering teamwork and collaboration among store, peers and corporate partners• Identify cast members with grwoth and development opportunities in order to build their talent to align with thecompany standards of excellenceRevenue/Profit Generation:• Strategically evaluate business trends, forecast sales, and adjust schedules to leverage payroll to appropriately meet theneeds of the business• Create strategies that drive positive results in key performance indicators including sales, conversion, average dollarsale, and preventing loss• Analyze and monitor sales results of product to determine action plans to drive sales based on product placement• Make sound business decisions that balance competing priorities• Drive team to acheive exceptional financial results through motivating the cast, scheduling effectively and controllingexpensesStore Operations:• Maintain impeccable, company directed visual standards• Perform daily store opening and closing precedures• Prioritize tasking through delegation, assigning accountabilities, and follow up• Control expenses to positively impact the store’s contribution Show less

Responsible for setting a clear vision for the team while providing leadership that ensured excellent customer service,and developed high morale for the customers and their pets.• Ensured all health and safety compliance were upheld and met with California regulations and laws• Drove sales by having effective people management, scheduling, and product knowledge• Managed operational excellence to achieve sales, service, organization, customer satisfaction and profitability goals… Show more Responsible for setting a clear vision for the team while providing leadership that ensured excellent customer service,and developed high morale for the customers and their pets.• Ensured all health and safety compliance were upheld and met with California regulations and laws• Drove sales by having effective people management, scheduling, and product knowledge• Managed operational excellence to achieve sales, service, organization, customer satisfaction and profitability goals forthe store in compliance with company procedures• Upheld store merchandising presentation and supported brand consistency by executing company “planograms”,driving company marketing and sales promotions while maintaining company standards and visual excellence• Responsible for the quality of all store associates and actively participated in recruiting, selection and orientation of allnew team members. Networked and worked with other stores, District and Regional teams to seek information, resolveemployee relations issues and communicate staffing needs. Show less

People Management:• Develop a high energy team and work environment that supports the acheivement of all company goals and initiatives• Inspire cast and leadership team to acheive maximum performance levels through daily feedback and performancemanagement• Lead the team in fostering teamwork and collaboration among store, peers and corporate partners• Identify cast members with grwoth and development opportunities in order to build their talent to align with thecompany… Show more People Management:• Develop a high energy team and work environment that supports the acheivement of all company goals and initiatives• Inspire cast and leadership team to acheive maximum performance levels through daily feedback and performancemanagement• Lead the team in fostering teamwork and collaboration among store, peers and corporate partners• Identify cast members with grwoth and development opportunities in order to build their talent to align with thecompany standards of excellenceRevenue/Profit Generation:• Strategically evaluate business trends, forecast sales, and adjust schedules to leverage payroll to appropriately meet theneeds of the business• Create strategies that drive positive results in key performance indicators including sales, conversion, average dollarsale, and preventing loss• Analyze and monitor sales results of product to determine action plans to drive sales based on product placement• Make sound business decisions that balance competing priorities• Drive team to acheive exceptional financial results through motivating the cast, scheduling effectively and controllingexpensesStore Operations:• Maintain impeccable, company directed visual standards• Perform daily store opening and closing precedures• Prioritize tasking through delegation, assigning accountabilities, and follow up• Control expenses to positively impact the store’s contribution Show less