Jerrod Blavos Email & Phone Number

Chapel Hill, Nc, Us

Los Gatos, California, Us

As VP of Engineering, I lead several globally distributed teams of engineers, ensuring seamless collaboration and effective remote working practices. I manage multiple engineering domains, including customer products, participant experience, mobile engineering, quality enablement, design systems, and developer experience, incorporating ML & AI.- Led the engineering team through Internationalization, Localization, SOX, SOC II Type II, and HIPAA certifications, enabling UserTesting to become a publicly traded company $USER.- Drove the unified engineering organization design, facilitating smooth transitions and enhancing operational efficiency and product offerings following the acquisition by Thoma Bravo in early 2023, merging UserTesting with UserZoom. - Lead the technical due diligence and integration efforts for the acquisitions of Teston, UserMuse, and Usabilitest. I successfully vetted and incorporated the technologies and teams from these acquisitions, enhancing UserTesting’s product offerings and market position.- Led initiatives to scale the platform infrastructure, ensuring reliability and performance during periods of rapid growth, optimize workflows, integrate automation, and ensure quality-first engineering practices, improving deployment cycles by up to 7x through CI/CD optimization and reducing debugging time with unified tooling.- Spearheaded the adoption of AI-driven development and testing practices, reusable design systems, automated testing frameworks, and self-service tools - enabling scalable, consistent engineering processes.- Partnered closely with security, operations, architecture, and software development teams to align platform goals with organizational objectives, ensuring system resilience, scalability, and compliance.- Implemented SPACE and DORA frameworks to measure and improve developer satisfaction, performance, and workflow efficiency, achieving measurable improvements in deployment frequency and system stability.

Los Gatos, California, Us

As Senior Director of Engineering, I lead a distributed team of 50 engineers across the US, Canada & the UK. I ensure seamless collaboration and effective remote working practices. I manage multiple engineering domains, including customer products, design systems, and developer experience.- I spearheaded the internationalization and localization of the customer experience of UserTesting’s platform, starting with the German market, significantly expanding the company’s global reach.- I led the technical due diligence and integration efforts for the acquisitions of Teston, UserMuse, and Usabilitest. I successfully vetted and incorporated the technologies and teams from these acquisitions, enhancing UserTesting’s product offerings and market position.- I led the development of numerous new products, features and enhancements, contributing to increased user satisfaction and engagement.- I oversaw the development and implementation of robust engineering practices to ensure high-quality software delivery. I led initiatives to modernize and scale the platform infrastructure, ensuring reliability and performance during periods of rapid growth.- I designed and built an Enablement group that has significantly increased the productivity of our product engineering teams. This group focuses on removing friction and automating repetitive and manual tasks related to CI/CD and local development.

Los Gatos, California, Us

The market leading on-demand Human Insight Platform from UserTesting is used to make accurate customer-first decisions and quickly create great customer experiences. Customers include 48 of the top 100 brands in the world, and we have delivered human insights to over 35,000 companies to-date. Successfully managed the evolution of large teams with high turnover, engineer dissatisfaction and dysfunction to many sets of high-performing teams that consistently meet or beat shipping timelines, while addressing technical debt, driving our architecture and front-end engineering tech forward.This was achieved in part by leveraging qualitative and quantitative data from my expanded team health survey which includes engineering, data science, design, QA, and product to identify and address team issues earlier.Collaborated cross functionally with leadership in Product, Engineering & Design to realign our strategy & vision around a unified, flexible platform in order to expand the market for our offerings. Established a roadmap and aligned multiple teams to execute on this strategy.Worked with engineering leadership on hiring in the US and internationally for product and engineering roles resulting in growing the organization over 2x to nearly 100 over the course of 2019.

Los Gatos, California, Us

The market leading on-demand Human Insight Platform from UserTesting is used to make accurate customer-first decisions and quickly create great customer experiences. Customers include 48 of the top 100 brands in the world, and we have delivered human insights to over 35,000 companies to-date. Player/coach managing engineers of all skill levels to increase their impact on the organization and foster career development. For example most of my reports built the skills necessary to became effective tech leads or engineering manager.Initial engineering work to introduce modern Angular and the flux/redux pattern using NGRX to the platform to allow for legacy angularJS to be updated in an systematic and incremental way.Evangelized an educated key engineers and leaders on the benefits of moving to web components to allow the design system toolkit to be framework agnostic, establishing a standard component for UI engineering. Investigated and addressed nondeterministic build behavior issues that decreased time to release by 75% from an hour to ~15 minutes. Collaborate with tech leads to establish metrics for team health to ensure teams are effective and delivering as efficiently as possible.

Los Gatos, California, Us

The market leading on-demand Human Insight Platform from UserTesting is used to make accurate customer-first decisions and quickly create great customer experiences. Customers include 48 of the top 100 brands in the world, and we have delivered human insights to over 35,000 companies to-date. Drive team objectives in tandem with Product. Implement new features and extend existing features of the UserTesting platform while refactoring for clarity and flexibility.Led a high performing team in the effort to build an updated and upgraded video analysis player that included new features like machine transcriptions. Led the effort to overhaul the video delivery systems to include adaptive multi-bitrate streaming using mpeg-dash and worldwide content delivery network to reduce latency and customer complaints around playback issues to nearly zero.

RecCenter is a New York City based boutique digital agency specializing in strategy, events, web and mobile application development, social media & online brand development.Manage multiple software development teams and projects to deliver client solutions.Implement devops culture & systemized automation of software releases (continuous delivery), data modeling, API design and implementation, legacy data/system migrations, continuous integration and continuous deployment setup.Key technologies include: Ruby, Objective-C/Cocoa, Ruby On Rails, Rubymotion, PostgreSQL, MySQL, Redis, Nginx, HTML5, Angular, jQuery, Git, Amazon Web Services, Heroku and numerous other open source and in-house developed technologies. Platforms: Linux, Mac OS X, iOS, and Android.

Imp Designs, LLC is a small but mighty web design, Internet marketing, and graphic design company located in Raleigh, North Carolina. We serve clients from all across the US and even a few in Canada and England. Research, estimate, design and implement software and system architecture to meet client business requirements efficiently and effectively. Manage concurrent software development projects to deliver client solutions.Additional responsibilities include devops & system administration, automation of software releases, data modeling, API design and implementation, legacy data/system migrations, continuous integration and continuous deployment setup.Key technologies included: PHP, Expression Engine, Ruby, Ruby On Rails, MySQL, Apache, Linux, HTML, CSS, Prototype, jQuery, XML, Subversion, Git, Engine Yard and numerous other open source and in-house developed technologies.

Executive Mba, Business Administration, Management And Operations

Bachelor Of Arts (B.A.)