Jed O'Connor Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

Lead Acquia's US-based TAM Teams, groups of Technical Account Managers dedicated to customer success through strategic technical guidance and advice. Onboard, train, and mentor new TAMs to become experts with Drupal, Cloud Platform, CDN, WAF, DAM, Personalization, Content Syndication, Customer Data Platform (CDP), NodeJs, Multisite and Marketing Automation.Align TAM priorities with company-wide initiatives, coordinating with departmental leaders across Acquia.Handle customer escalations, orchestrating cross-departmental efforts to assess, triage, and resolve critical issues.

Boston, Ma, Us

Led a Technical Account Management team responsible for the overall success of customers, delivering strategic technical services to 50+ high value, complex accounts. Mitigated risks for customer teams and assisted with project planning, development, and deployment by acting as a central development and products expert while applying agile methodologies. Established ongoing best practices, including discovery, project planning, development techniques, integration, performance, and deployment for Drupal and Acquia products and services.

Providence, Rhode Island, Us

Directed the central web services unit for Brown University, directing web operation efforts including content management and web publishing offerings, web project management, distributed developer support, custom application and CMS development, quality assurance, and infrastructure maintenance and support.Drove the creation of a web publishing platform for Brown’s departments, offices, schools, and centers. Oversaw ongoing development of the platform, including feature enhancements, theme development, and the creation and distribution of training and support materials. Augmented the service by establishing partnerships with key units such as Public Affairs, Computer Education, and the IT Help Desk to provide content strategy, training, and user support.Point of contact for Brown’s most highly visible offices, schools, and departments, including the President, the Provost, the Dean of the College, Advancement, the Medical School, and the School of Professional Studies.Designed and built web tools to meet customers’ business needs, help them master new interfaces and tools, and when optimal, adapt their internal business processes and workflow.Led service evaluation projects and provide enhancement and/or alternative solution recommendations.Facilitated department, project, and event promotion using traffic analysis and targeted marketing tools.Created a cost estimation and invoicing process to suit the unique nature of providing custom development services in a University setting using internal as well as external resources.Served on Brown’s Commerce Committee; Campus Access Advisory Committee; Data Privacy, Compliance, and Records Management Committee; Technology and Social Media Committee for Brown’s 250th Anniversary.

Providence, Rhode Island, Us

Grew a group of three developers into the central web team for Brown with 10 staff members plus 5-10 student interns.Transformed web service at Brown to merge disparate service offerings, coordinate project efforts, combine related resources, eliminate confusion, and maximize efficiencies.Led cross-departmental teams to implement and enhance critical services, including training software, emergency notification systems, and people, center, and research directories.Directed the day-to-day business processes, including billing, contracts, approvals, purchasing, hiring, on-boarding, and vendor management.Introduced user experience design concepts and usability testing to Brown, including the use of tools like Treejack, Chalkmark, and ClickTale.Oversaw the development of a web intern program, employing a group of 5 to 10 students year round. Served on hiring committees for units across Brown, including the Library, College, Summer Studies, Career Development, and Advancement.

Providence, Rhode Island, Us

Directed the creation and maintenance of web based media for the Dean of the College and eight affiliated centers and offices. Managed staff and student contributors from across Brown to implement web projects for the College. Designed, built, and managed databases to deliver dynamic content to and store input from web applications. Provided training for web interfaces, design and production software, and database management tools. Managed quality assurance processes for web applications and home-grown database interfaces. Oversaw web and database related software and hardware purchases for multiple offices and centers. Administered staging and production servers utilizing a range of web (Apache, IIS) and database (MySQL, FileMaker) server software in both Linux and Windows environments. Facilitated office, project, and event promotion using traffic analysis and targeted marketing tools. Member of several University-wide technical committees and advisory groups. Served on and led search committees for position hires and web/database contract hires.

Oversaw the design and development of the company’s corporate, product, and partner web sites. Managed team of web and database content editors, with responsibilities including screening and interviewing, hiring negotiations, orientation and training, mentoring, and performance evaluations. Technical and creative point of contact for over 50 e-commerce companies. Drove strategic planning of the company's web presence, look and feel, and corporate branding. Directed quality assurance of web applications and overall web operations. Maintained web traffic logs; conducted weekly analysis to improve interface and sharpen corporate strategy. Supervised web server operations, including data uploads, load balancing, DNS maintenance, and error tracking.

Boston, Massachusetts, Us

Produced and organized client and internal presentations, graphics and web pages for client intranets. Supervised production of marketing and presentation materials for clients and company officers. Interfaced with clients and officers worldwide. Managed staff assistants. Conducted orientation and training. Developed training methods and procedures.

Mfa, Film And Multimedia

Ba, English, Writing