Jerroid Miles Email & Phone Number

Atlanta, GA, US

Norcross, Georgia, United States

• Lead process improvement initiatives to optimize manufacturing operations
• Collaborate with other departments to identify bottlenecks and streamline processes
• Implement Lean & Six Sigma methodologies to reduce waste and enhance efficiency
• Utilize data analysis tools to identify process inefficiencies
• Conduct root cause analysis and process mapping exercises to pinpoint areas for improvement
• Organize and lead Kaizen events and continuous improvement workshops.

Duluth, Georgia, United States

• Aligned the Organization’s core processes with ISO 9001/AS9100 requirements
• Developed and implemented quality control measures such as sampling plans, inspection procedures, and quality checkpoints
• Worked closely with suppliers to ensure adherence to quality standards and conducted supplier audits when necessary
• Developed and provided root cause analysis (RCA) investigation training to management team
• Investigated/managed nonconforming product and coordinated/championed material review board (MRB) meetings to determine disposition
• Performed statistical analyses of product defects, and issued corrective action requests (CARs) and/or supplier corrective action requests (SCARs) when evidence of trends or systemic issues were present

Atlanta, Georgia, United States

• Served on a two-person team that was responsible for establishing the process architecture for the Organization, as well as instituting a framework that supported effective decision-making, predictability, and.
• Led cross-functional teams regarding the development and continuous review & update of policies, procedures, forms, logs, checklists, and associated training to support business needs
• Developed and maintained the Organization’s document control repository to drive standardization of business operations
• Automated workflows where possible to increase efficiency by reducing duplicate data entry and improving data integrity
• Established a key performance indicator (KPI) structure that aligned with organizational goals and objectives, and that cascaded to all levels of the Organization
• Developed the Organization’s Internal Audit Program and conducted internal audits to ensure that process execution was aligned with regulatory, statutory, and customer requirements

Greenville, South Carolina, United States

• Championed the Organization’s quality management system, ensuring ISO 9001/AS9110 compliance
• Oversaw the Organization’s internal and supplier audit program, and issued CARs and SCARs as needed to correct audit findings
• Conducted root cause analyses of incidents involving product damage and accidents involving injury to personnel, and coordinated with appropriate managers regarding implementation of corrective and preventive actions
• Conducted customer feedback analyses, and implemented strategies to address customer complaints and improve customer satisfaction
• Managed CARs and SCARs to ensure timely and adequate responses, and performed verification audits as appropriate
• Developed and provided RCA investigation training to management team

Greer, South Carolina, United States

• Led continuous improvement initiatives focused on increasing the effectiveness and efficiency of manufacturing processes
• Provided ergonomic solutions regarding repetitive activities in prevention of injury to personnel
• Conducted design of experiments (DOEs) of process and equipment modifications prior to full implementation to prevent negative impacts to downstream processes and/or product quality
• Developed and revised work instructions and training videos to train production staff on process changes prior to implementation

Savannah, Georgia, United States

• Led process mapping exercises to identify bottlenecks and process inefficiencies, and worked with cross-functional teams to implement solutions
• Developed and maintained standard operating procedures (SOPs) and work instructions to ensure consistency and adherence to quality standards
• Trained departmental staff on new processes and process changes
• Designed and implemented ergonomic solutions to enhance employee safety and reduce workplace injuries
• Implemented and maintained 5S program in support of process efficiency
• Led Kaizen events and facilitated small group activities (SGAs) to generate innovative ideas for process optimization and waste reduction

Certificate Of Achievement, Buisness Process Management

Certificate Of Achievement, Project Management

Lean Six Sigma Black Belt Certification

Associate'S Degree, Aviation Maintenance Technology