Jerrold Tatum Email & Phone Number

Dynamic and persuasive Business Professional with successful experience in developing, and strengthening customer relationships, and consistently exceeding production goals in a very competitive market. Motivated team player with strong drive to succeed. Possess excellent verbal and written communication skills. Computer skills include Microsoft Excel, Word, Microsoft PowerPoint, Windows XP, Microsoft Outlook, and the Internet.

Listed skills include Customer Service, Account Management, Microsoft Office, Microsoft Word, and 1 others.

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  Account Manager

  Comdata Corp

  Apr 2013 - Present

   Maintain relationships with internal/external customers and sales representatives by expeditiously resolving customer issues in an efficient and professional manner. Manage complex implementation and training of high value clients such ; Community Health Systems, Diversified Restaurant Holdings, and Protection One without compromising other responsibilities. Contribute to customer retention by nurturing and maintaining relationships through monthly public relations calls, conference calls, and customer visits. Initial point of contact for customer escalations. Resolved 98% without the need for additional escalation assistance  Identified as a Subject Matter Expert and team lead for Vendor Enrollment. Demonstrate leadership ability by acting as team mentor Document new processes and procedures for internal and external audiences. Proven ability to work calmly in a fast-paced environment Received numerous verbal/written commendations from internal and external customer for providing quality and timely service.