Jerry A. Warnock Email & Phone Number

Hoover, Al

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs• Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution• Prepares program specifications and diagrams and develops coding logic flowcharts• Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments• Reviews progress and evaluates results

Hoover, Alabama Area

• Created training material for Regions’ newest commercial online banking platform.• Assisted the marketing team with the creation of supporting documents, user guides, and help cards for the new platform• Conducted training sessions to train associates on the new platform’s features.• Provided continuing assistance to associates and clients during the online banking platform migration.• Managed national retail, technology / defense, and healthcare clients’ TM and deposit relationships. • Assisted in preparing TM proposals, annual client reviews, and RFP responses.• Coordinated execution of all necessary implementation agreements, contracts, and documents• Implemented new products and services.• Opened deposit accounts for clients outside the Regions footprint while following CIP and Beneficial Ownership guidelines.• Coordinated the migration of major client’s 365 accounts under various multiple remote deposit profiles into a single profile.

• Provided second level technical support to analyze and resolve various issues our clients may have with their Treasury Management products.• Assisted my fellow agents with the various products, systems, regulations, processes, and procedures used by Regions.• Provided training for all of our Treasury Management products to our clients, Treasury Management Analyst, Treasury Management Officers, and Client Services Agents.• Participated in product testing, product development meetings, and client implementation meetings.• Created training documentation for Client Services Agents and Commercial Clients.• Participated in the development meetings for Regions newest commercial online banking platform to develop training materials.• Participated in the testing of the new platform

Hoover, Alabama Area

• Analyzed and resolved various issues/questions commercial clients may have with their deposit accounts, or loans. • Resolved technical issues clients encountered when using Regions' various TM products. • Provided clients with training for those TM products• Trained and mentored agents on procedures, policies, and resolving customer issues.• Referred sales opportunities to various Treasury Management Officers and Analysts.

Birmingham, Alabama Area

• Trained associates on sales behaviors, procedures, policy, and resolving customer issues.• Coached associates during one-on-one sessions and in groups about the importance of word choice, tone, and body language in persuading customers of certain product's benefits or handling customer complaints.• Helped prevent a fraud loss on one of our client's accounts due to counterfeit checks.• Monitored account activity and completed BSA/AML reports.• Facilitated the sale of First Commercial's various products and Treasury Management services by creating sales plans and meeting with clients.

Birmingham, Alabama Area

• Wrote over 3000 policy and procedure articles.• Interpreted complex banking regulations and delineated confusing procedures into simple, concise, accurate, and precise instructions, guidelines, and articles.• Created a style guide for the other writers in Regions Bank's LifeLine Department.• Assisted agents and supervisors with banking, software, and hardware issues.• Worked independently to create my own projects, tasks, and deadlines based on my assessment of current issues and events.• Monitored LifeLine's SQL server to generate reports and provide analysis of problematic processes and their impact.• Communicated with various department heads, supervisors, and their staff to research• Regions Bank's processes, policies, and procedures to determine a solution for those issues I had identified.

Montgomery, Alabama Area

• Supervised five employees, overseeing their work to ensure they provided accurate information about policy, procedures, guidelines, and regulations to branch managers, customer service representatives, and tellers.• Trained and coached the employees providing them with the necessary skills and tools to perform their job effectively and efficiently.• Assisted agents with banking, software, and hardware issues.• Resolved complex issues which the branches were not able to resolve.

Prattville, Alabama Area

• Listened to the customers and cross sold products to meet their needs.• Opened 2.6 million dollars of new money and referred 1.5 million in new loans by the end of the third quarter of 2005.• Cross sold Treasury Management services, merchant services, and investment products.• Participated in a committee which reviewed new small business products prior to their release.• Tested new teller and platform system and provided feed back. • Received the Bravo Award for my assistance in installing an emergency firewall and virus protection update due to the Code Red computer virus.• Balanced cash drawers, audited general ledger accounts, and trained associates on sales techniques.

Montgomery, Alabama Area

• Tested the new teller system. • Balanced general ledger accounts, maintained monetary instruments logs, investigated discrepancies, processed revenue bonds, and exchanged foreign currency / monetary instruments. • Completed Currency Transaction and Monetary Instrument Reports. • Prevented a fraud loss by reporting suspicious behavior. • Provided branches in Montgomery with US Savings Bonds and Revenue Bond support• Trained other associates.

Montgomery, Alabama Area

I processed deposits, checks, and cash transactions while adhering to all federal guidelines and regulations.

Montgomery, Alabama Area

• Maintained the department's computer, installed hardware and software.• Assisted various professors with research.

Montgomery, Alabama Area

• Supervised nine artists overseeing their activity to ensure they produced quality work in a timely manner. • Edited the content and structure of Dagger's written material prior to publication.

Montgomery, Alabama Area

• Supervised three employees.• Balanced the store's accounts. • Did inventory• Developed sales plans for the store.