Jerry A. Warnock Email & Phone Number

Hoover, AL

• Formulates/defines specifications for operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from programs
• Analyzes and evaluates existing or proposed systems and devises computer programs, systems and related procedures to process data
• Prepares charts and diagrams to assist in problem analysis and submits recommendations for solution
• Prepares program specifications and diagrams and develops coding logic flowcharts
• Encodes, tests, debugs and installs the operating programs and procedures in coordination with computer operations and user departments
• Reviews progress and evaluates results

Hoover, Alabama Area

• Created training material for Regions’ newest commercial online banking platform.
• Assisted the marketing team with the creation of supporting documents, user guides, and help cards for the new platform
• Conducted training sessions to train associates on the new platform’s features.
• Provided continuing assistance to associates and clients during the online banking platform migration.
• Managed national retail, technology / defense, and healthcare clients’ TM and deposit relationships.
• Assisted in preparing TM proposals, annual client reviews, and RFP responses.

• Provided second level technical support to analyze and resolve various issues our clients may have with their Treasury Management products.
• Assisted my fellow agents with the various products, systems, regulations, processes, and procedures used by Regions.
• Provided training for all of our Treasury Management products to our clients, Treasury Management Analyst, Treasury Management Officers, and Client Services Agents.
• Participated in product testing, product development meetings, and client implementation meetings.
• Created training documentation for Client Services Agents and Commercial Clients.
• Participated in the development meetings for Regions newest commercial online banking platform to develop training materials.

Hoover, Alabama Area

• Analyzed and resolved various issues/questions commercial clients may have with their deposit accounts, or loans.
• Resolved technical issues clients encountered when using Regions' various TM products.
• Provided clients with training for those TM products
• Trained and mentored agents on procedures, policies, and resolving customer issues.
• Referred sales opportunities to various Treasury Management Officers and Analysts.

Birmingham, Alabama Area

• Trained associates on sales behaviors, procedures, policy, and resolving customer issues.
• Coached associates during one-on-one sessions and in groups about the importance of word choice, tone, and body language in persuading customers of certain product's benefits or handling customer complaints.
• Helped prevent a fraud loss on one of our client's accounts due to counterfeit checks.
• Monitored account activity and completed BSA/AML reports.
• Facilitated the sale of First Commercial's various products and Treasury Management services by creating sales plans and meeting with clients.

Birmingham, Alabama Area

• Wrote over 3000 policy and procedure articles.
• Interpreted complex banking regulations and delineated confusing procedures into simple, concise, accurate, and precise instructions, guidelines, and articles.
• Created a style guide for the other writers in Regions Bank's LifeLine Department.
• Assisted agents and supervisors with banking, software, and hardware issues.
• Worked independently to create my own projects, tasks, and deadlines based on my assessment of current issues and events.
• Monitored LifeLine's SQL server to generate reports and provide analysis of problematic processes and their impact.

Montgomery, Alabama Area

• Supervised five employees, overseeing their work to ensure they provided accurate information about policy, procedures, guidelines, and regulations to branch managers, customer service representatives, and tellers.
• Trained and coached the employees providing them with the necessary skills and tools to perform their job effectively and efficiently.
• Assisted agents with banking, software, and hardware issues.
• Resolved complex issues which the branches were not able to resolve.

Prattville, Alabama Area

• Listened to the customers and cross sold products to meet their needs.
• Opened 2.6 million dollars of new money and referred 1.5 million in new loans by the end of the third quarter of 2005.
• Cross sold Treasury Management services, merchant services, and investment products.
• Participated in a committee which reviewed new small business products prior to their release.
• Tested new teller and platform system and provided feed back.
• Received the Bravo Award for my assistance in installing an emergency firewall and virus protection update due to the Code Red computer virus.

Montgomery, Alabama Area

• Tested the new teller system.
• Balanced general ledger accounts, maintained monetary instruments logs, investigated discrepancies, processed revenue bonds, and exchanged foreign currency / monetary instruments.
• Completed Currency Transaction and Monetary Instrument Reports.
• Prevented a fraud loss by reporting suspicious behavior.
• Provided branches in Montgomery with US Savings Bonds and Revenue Bond support
• Trained other associates.

Montgomery, Alabama Area

I processed deposits, checks, and cash transactions while adhering to all federal guidelines and regulations.

Montgomery, Alabama Area

• Maintained the department's computer, installed hardware and software.
• Assisted various professors with research.

Montgomery, Alabama Area

• Supervised nine artists overseeing their activity to ensure they produced quality work in a timely manner.
• Edited the content and structure of Dagger's written material prior to publication.

Montgomery, Alabama Area

• Supervised three employees.
• Balanced the store's accounts.
• Did inventory
• Developed sales plans for the store.