The Wachusett Food Pantry is a non-profit organization that provides emergency food assistance to any resident of the five area towns that comprise the Wachusett Region in a caring and confidential manner as a part of the Worcester County Hunger-Free Network.Past Member of Board of DirectorsMemberContrinutorVolunteerDonor

Actively engaged as a member, contributor and volunteer in improving the service delivery of three area non-profit organizations.

A non-profit organization dedicated to the betterment of the Gale Free Library including the operation of The Book Cellar, a used bookstore operated by an all volunteer group within the Friends of Gale Free Library.OrganizerPlannerStaff VolunteerMemberDonor

A grass roots organization of volunteers working to build, maintain and expand a network of trails and open spaces linking central MA communities and connecting them to two more planned greenways in eastern and western MA. OrganizerPlannerFundraiserTeam LeaderTrail DeveloperMember and Volunteer Donor

A non-profit organization “dedicated to creating a sustainable transportation and energy vision for the 21st century.Actively engaged in defining the mission and scope of the organization and contributing to its growth as one of the leading alternative transportation & sustainable energy organizations and educational forums in North America.▪ Organizer - increase awareness, involvement and attendees - from <40 people to 350 attendees representing 23 states, 101 organizations and 75 federal & state agencies and municipalities. ▪ Fundraiser – expand participation and support - from 0 sponsors to 27 corporate & organization sponsors. ▪ Education Lead/Liaison – develop programs focused on “real world solutions” and forge industry alliances with MA Clean Cities, NAFA Fleet Management Association and Bobit Business Media to further enhance AltWheels

A strategically focused, operations professional with expertise in business planning, global sourcing, indirect spend operations, supplier relationship management, staff development, resource optimization and service delivery achieved through business planning, innovation, commitment, communication and teamwork.Vision, proven leadership and demonstrated success in: Budgeting, Fiscal Management & Performance Metrics; Business Development; Strategic Purchasing; Indirect Procurement; Program Development and Delivery; Contract Negotiations and Management; Client Relationships; Project Management; and Key DeliverablesBuilding and leading organizations to achieve sustainable growth in the global marketplace

Industry leading Mutual Fund Company and provider of financial services, investment management, brokerage services, personal and workplace investing services and human resources and benefits outsourcing services.Supply Consultant, Fidelity Human Resources Services Co. (FHRS) through Veritude LLC (2007 to 2008)Compiled and examined the businesses of the Fidelity Employer Services Co. portfolio, identified business operations and analyzed the contractual obligations relative to the newly formed FHRS Co., and developed, directed aand implemented a profitable, client-supplier HR and Benefits Outsourcing Services business model. Reported to the Vice President, FHRS Supplier Management. ▪ Increased profits by more than $25M and leveraged synergies to further improve margins.▪ Established supplier P/L statements and developed and implemented KPIs and dashboards to monitor their performance. ▪ Identified, analyzed and aligned client and supplier SLAs and metrics, recommended alternative contractual scenarios to improve performance and client satisfaction and implemented best practices to insure sustainability.

A world-renowned institute of higher education and research with proven leadership in the fields of engineering, business, technology and life sciences. Reorganization of the Institute initiated in 2006 under the leadership of its new President. Special Projects Director (2005 to 2007)Director, Shared Services Initiative (2004 to 2007)MIT AltWheels Representative (2004-2007)Created and implemented “Centers of Excellence” for multiple departments, labs, centers and schools and executed special projects involving strategic planning, finance and administration, procurement, IT and talent management. Reported to the Executive Vice President and the Senior Projects Director.▪ Designed and directed “Centers of Excellence” that provided strategic and tactical operations & services and significantly increased cross-functional effectiveness, process efficiencies & cost savings by more than 30%.▪ Delivered Internal Consultative Services: Planning, budgeting, market research, program development, contract and vendor management, continuous process improvement, IT integration, talent management and labor relations.▪ Devised and led Institute-wide Special Projects including business modeling, change management, operations, facilities, procurement and service initiatives and collaborative projects with departments, labs, centers and schools leveraging process efficiencies, competencies and technology into value added Institute solutions.

A privately held, family owned, automotive group incorporating Chrysler/Jeep/Nissan franchises. Business Development / E-Commerce Sales Manager, Bancroft Nissan (2003 to 2004) Developed, implemented and managed the e-commerce sales project and identified and improved Internet sales channels, processes and metrics that directly contributed to the profitable growth of new and pre-owned Nissan sales. Reported to the General Sales Manager; with 2 direct reports and 5 indirect reports.▪ Delivered 26.5% of total Nissan sales within first 12 months through new Internet/e-commerce process. ▪ Attained a 9.5:1 “lead to sales” ratio; surpassing the national dealership Internet “lead to sales” ratio of 11:1.▪ Achieved an 85.5% Internet “appointment to closing” percentage; exceeding the national average of 78%.

A $30M privately held S Corp specializing in value-added Technical and IT contract staffing solutions for business and industry. Reorganized during Q1/2002 with the two remaining owner/partners actively managing Corporate and Division operations. Chief Operating Officer (2001 to 2002)Designed and expanded corporate operations and the developed and led business plans, metrics attainment and profitable growth of the business divisions. Reported to the President & CEO and the Board of Directors; with 9 direct reports and 7 indirect reports.▪ Devised and implemented the new business model that generated a 40% increase in net profit on new business. ▪ Developed and introduced the first five-year business plan with revenues, SG&A and net profit by business unit.▪ Strategized with and identified key performance metrics for the Board of Directors and Division Vice Presidents and incorporated them into the Balanced Scorecard to quantify true business growth and profitability.

A $1.15B privately held company that manufactures, sells, and services fire detection equipment, access control/security devices and workforce solutions worldwide. Acquired by Tyco International 2001.Senior Manager, Global Corporate Services Operations(1996 to 2001)Manager, Corporate Services Operations (1986 to 1995)Created, directed and expanded Corporate Services as a centralized global operation for the planning, strategic sourcing, fiscal management and service delivery of indirect spend and resource management across the Americas, Europe, Australia and China. Reported to VP/Treasurer; with 9 direct reports and 150 indirect reports.▪ Expanded Corporate Services from a start-up US business unit to a Global supply chain operation incorporating the planning, sourcing, fiscal management and service delivery of indirect spend worldwide. ▪ Broadened scope of services to include fleet operations (3,600 vehicles), insurance, risk, safety and claims management, travel services, real estate and facility management (190 offices), IT/IS services, office equipment & services, capital planning, asset and resource management, supplier and contract management and service delivery. ▪ Developed and leveraged Corporate Services to be accountable and responsible for an operating budget of $120 million, an asset portfolio of $89 million, annual volume in excess of $67 million, and a contribution margin of $13 million.▪ Generated $32 million profit and $25.4 million revenue enhancements in global operations over five years.▪ Achieved or exceeded plan, contribution margin and key performance metrics annually for fifteen consecutive years.