Jerry Alvarez Email and Phone Number

Outsourced Information Technology for IBM i

Technical Lead; Supported upgrades and new system roll outs for all IBM Power Systems from Power 9 to Power 10. Maintained business relationship with business and cloud hosting providers. Maintained 30 remote sites including Alaska and Hawaii.• Participated in strategic and operational governance processes, reporting directly to the executive management team. • Led IT strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. • Directed development and execution of enterprise-wide disaster recovery and business continuity plan. • Maintained expertise in computer hardware and software, including OS, client / server application, database, storage, backup and recovery, networking, virtualization, VIOS v3.1.4.21, remote support, and security. • Designed new system implementations and incorporated new product offerings, such as improvements to virtualization that led to significant cost savings on hardware and maintenance. • Provided leadership for company projects that had significant technology components, including implementing and migrating internal storage system to external storage architecture to achieve faster and more reliable HA and DR solutions using Power HA. Reduction of roll swap activity to 40 minutes.• Built images for automated installation of IBM Access Client Solutions (ACS) for 100 end-users.• Defined service offerings, key performance indicators (KPIs), and service level agreements (SLAs) to support both operational and business requirements.

• Coordinated system activities with other groups, such as Business Users, Operations, Security, Engineering, Networking, IBMi Applications Team, Middleware (MQ Series), Customer Service, and 3rd Party Vendors (Fornta, etc.), to deliver optimum business solutions. • Utilized performance management tools for IBMi and project future trending for system upgrades. Created more consolidated systems that was easier to manage and maintain.• Identified opportunities for appropriate and cost-effective investment of financial resources in IT systems and resources, and in-house development. Analyzed effects of new product offerings on infrastructure and proposed design ideas to acquisition team. • Installed, upgraded, and maintained all iSeries software components (operating systems, PTF’s. utilities, and middleware) and all iSeries hardware components including LTO7 tapes drives. • Maintained documentation of iSeries hardware, software, network, storage, Network Storage Spaces, and application suite configurations. • Performed iSeries system security administrative functions. • Collaborated and worked with project teams to assist in design and implementation of iSeries component of new applications. • Provided security audit reports and remediation using PowerSC, Enforcive, Kafka, IBM I Software Support.• Served as Team Lead by itemizing, prioritizing, and managing the work of a small diverse group to bring the best out of the team and deliver strong and reliable results.• Migrated 28 sites to IBM GDR (Geography Dispersed Resiliency for Power Systems) for new Disaster Recovery solution.• Identified root cause of any incidents reported by business units to meet SLA’s; resolved and escalated as required, coordinated issue definition, and identified Tier 3 resources. Liaised with business / IT units to understand their data and business process needs and initiated plans and work programs to deliver.