Jerry Barragan Email & Phone Number

Systems Design, Installation, Retail and Services of AC and Heating Systems. The company's 50 employees support both, commercial and high-end residential segments.

“Change Agent” Six-Sigma Black belt with leadership experience in Quality, Supply chain, NPI, Engineering, Manufacturing, Program Management, Finance, and Customer Support Services.

Responsible for creating a Consumer Quality System and Brand Equity loyalty programs that enhanced Motorola’s retail presence. Major accomplishment was the turnaround of the cellular hand set business.- Formed and led research teams in Asia, EMEA, and North / South America regions to gather consumer feedback. Data contributed to better product segmentation, new marketing approaches and to identifying issues affecting end-users. Efforts contributed to Brand Equity improvements of 5%.- Launched Six Sigma improvement efforts with customer decision-makers to address issues affecting loyalty within the regions. Significant and positive partnerships were achieved.- Designed dashboard / metrics that enhanced visibility of our consumer brand equity and channel / retail satisfaction levels.

Director of Quality, Lean Manufacturing, Warranty, Repair, and Client / Customer Support organizations. - Shaped a quality culture and re-focused the SPX organization to rigorous performance metrics, consistent discipline, and by driving a culture of continuous improvement.- Developed a Warranty Business and developed new policies; warranty rates, resolution processes based on reason codes, repair automated database tracking.- Centralized Technical Support organizations into a single point of contact regardless of product or location. Launched training and installation schools to dealers / distributors and internal employees. - Introduced Lean techniques and Six Sigma training that achieved ISO-9000 certification. - Outsourced U.S. business units: Consolidated the start up of three facilities and their processes into a single new facility in Reynosa, Mexico. Savings generated equaled approx. $15 million.

Mba, International Business

Bs In Industrial Engineering