-Manage 24/7 technical operations to over 100 production servers and over 5000 client machines, utilizing automation and manual methodologies -Primary point of contact for escalations: -Application installation and support, troubleshooting and problem identification of Tier III issues. -Customer configuration issues, performance tuning, Disaster recovery and prevention, project management. -System integration and data integration using APIs for Software Integration between multiple platforms.-Provide infrastructure knowledge to the vendors, developers, system and database administrators on configuration and architecture of Cloud Application Server Platforms, Logical Application Servers, and -Middleware.-Managed mission-critical application production systems and support projects across multiple clients.-Responsible for on-going technical development of new and veteran team members, providing support and guidance.-Assumed responsibility for creating new and maintaining existing practices for Livescan fingerprinting software platform-Designing and running SQL queries to create scripts and programs to perform database functions. - Generating reports to share updates with management and funders. - Helping others use data in their organization understand and use data. - Tuning queries and database designs to optimize the performance of queries and database designs. - Developing data standards. - Promoting data-driven decision making.

- Worked in various roles including Product Owner in Scrum and Agile environment to ensure on time delivery of product in 2 week sprints. - Redesigned department's virtual machine usage and virtual machine hosts and helped with integration of Hypervisor and ESXi hosts into unit testing to reduce time for testing builds for product roll out.- Provided technical support for our QA Testing department- Identified, Documented, and reported bugs and interchangeability flaws and other issues within proprietary software -Perform system, unit, acceptance, regression, load and functional/performance testing on dozens of applications using both automated and manual testing methods.-Worked with internal and external stakeholders to communicate on product plan and gather feedback.-Designed and maintained upgrade path for the hardware for QA team to help the department cut down on their unit testing.

- Provide support for over 300 Agencies via phone, remote assistance, email, or desk-side. - Installation and maintenance of company's proprietary software for law enforcement - Identify and troubleshoot a variety of technical issues, including PC configuration, password resets, printers, scanners, telecommunications equipment, VPN and LAN access.- Providing technical expertise focused on application support, best practice troubleshooting, monitoring, capacity planning and managed multiple high-profile, complex projects by completing updates and changes for: - NIBRS - InterOp Software Suite - Interop Mobility Applications - Windows Servers and Virtual Machine platforms

- Installation of projectors, Promethean smart boards, and in-ceiling speaker systems - Working with small project dead line with high-end customers. - Setting up test environment for user planning and scheduling of roll out - Experience with low voltage wire and equipment.