Transition Site ManagerGEM Management, LLC-Charleston, SCApril 2024 to PresentTransition Site Managers are responsible for efficiently operating a site experiencing a recent turnover in leadership or staff by facilitating the day-to-day activities.• Handle rent collections and ensure accuracy with a focus on minimizing delinquencies.• Maintaining accurate on-site resident files, assuring compliance with property-designated programs and GEM policies/procedures.•. Conducted details of move-ins and move-outs to ensure accuracy and compliance with programs, GEM policies, and applicable procedures.• Prepare the property for long-term success by assisting in the transition of new staff.

Community Manager for two LIHTC communities. Ensure that all tax credit certificates are current and meet all third-party requirements. Manages and reviews operations, maintenance, administration, and rent collection, compliance with lease terms, and preparation of all required legal notices. Recommends and coordinates legal action as necessary. Perform regular inspections of the property. Recommend and direct the property's alterations, maintenance, and reconditioning as required.

Community Manager for two LIHTC communities. Insures that all tax credit certificates are currentand meet all third-party requirements. Manages and oversees operations, maintenance, administration,and collection of rent, compliance with lease terms, and preparation of all required legal notices.Recommends and coordinates legal action as necessary. Perform regular inspections of the property.Recommend and direct alterations, maintenance, and reconditioning of the property as required

• Superior skills in communication and customer service. Experienced maximizing productivity by working effectively with both internal and external customers.• Analyze complex functions, procedures and problems to find creative, logical and effective solutions. Achieve goals through patience, persistence, and perseverance.• Managed all aspects of customer relationship management on a daily basis, which resulted in increased productivity levels among employees.• Researched and resolved customer complaints in a timely fashion, which resulted in increased customer satisfaction.• Self-motivated individual with exceptional leadership, organizational and supervising skills, encompassing key values of integrity, honesty, appreciation, teamwork, growth, and results-orientation with an eye towards continuous improvement. • Respected team leader with excellent interpersonal skills. Interact well with individual from diverse cultures and all professional levels. Teach, train, mentor, motivate, and evaluate personnel to achieve the highest quality of standards.

Client Relations/Employee Relations• Superior skills in communication and customer service. Experienced maximizing productivity by working effectively with both internal and external customers.• Analyze complex functions, procedures and problems to find creative, logical and effective solutions. Achieve goals through patience, persistence, and perseverance.• Managed all aspects of customer relationship management on a daily basis, which resulted in increased productivity levels among employees.• Researched and resolved customer complaints in a timely fashion, which resulted in increased customer satisfaction.• Self-motivated individual with exceptional leadership, organizational and supervising skills, encompassing key values of integrity, honesty, appreciation, teamwork, growth, and results-orientation with an eye towards continuous improvement. • Respected team leader with excellent interpersonal skills. Interact well with individual from diverse cultures and all professional levels. Teach, train, mentor, motivate, and evaluate personnel to achieve the highest quality of standards.

Business Development/Real Estate• Able to identify market opportunities, develop client relationships, negotiate sales terms, close, coordinate and expedite the sale.• Successful managerial and executive experience in positions of significant responsibility with real estate sales and brokering, land management, property management, and business administration.• Have the ability to manage all aspects of a real estate portfolio. This includes site location analysis, site inspections, negotiations, and executing sale/lease contracts with property owners.• Accomplished in forecasting and monitoring operating budgets, cash flow, and preparation of profitability reports.• Well-developed communication skills demonstrated through training and motivation, ability to produce in-depth proposals and reports, and expertise in business communications.• Skilled in all aspects of business development, sales and marketing, operational management, staff training, account management, client relations, and customer service.• Proficient computer skills include Microsoft Word, Excel, Publisher; POS; email communication and Internet research.