Customer-oriented General Manager with a Bachelor of Science in Management and 30 years of progressive leadership experience within a $900 million international facility management organization. Demonstrated ability to engage, connect, and build long-term, trusted relationships with a wide range of individuals from entry level team members to C-Suite senior executive leadership teams. Experienced with union and non-union work forces, CBA negotiations, financial budgeting, margin recovery, sales, and top line responsibility. A meticulous leader and strategic planner with comprehensive managerial acumen. Offering vision and motivational capabilities to independently manage projects, lead organizational change, and drive profits within a business unit.

General Manager January 2001 - November 2021Founded in 1963, Group Services France (GSF) is an international facility management solutions company providing hard and soft support services for a wide variety of facilities spanning the globe. Based in France with international branches in England, Spain, Canada, Monaco, and the United States, the company has over 38,000 employees worldwide and provides cleaning and hygiene, waste management, and maintenance of green spaces.The U.S Corporate Headquarters and home office for the Indiana business is in Indianapolis, IN. Areas of responsibility encompassed day to day oversight for up to 950 employees and $20 million in revenue including complete P/L responsibility and budgeting for all operating units. Supervised direct reports from Customer Service, Human Resources, Operations, and Inside/Outside Sales departments. Led the client relationship management and retention efforts; developed and approved all sales bids and proposal packages. Managed the contract negotiations for an average of 200 clients annually. Additional duties included conducting strategic and continued growth planning, personnel development, conflict resolution and employee retention, and customer complaint resolution.• Averaged EBITDA of 13.40% annually for operating unit• Averaged Net income of 7.52%• Reorganized the previous Indianapolis operations structure resulting in significantly improved customer engagement• Created the Construction Services Unit resulting in an average of $600K in additional annual revenue• Expanded services in GMP Manufacturing and Surgery Centers resulting in $1.5M in new annual revenue• Negotiated Collective Bargaining Agreements on behalf of GSF with SEIU 2008 - 2021• Created inside sales team and implemented SalesForce CRM software into the sales process

Additional duties to GM role for Indianapolis included scheduling training for newly hired GM positions from other US markets for intensive four-week sessions. Mentored and coached essentials of the industry. Conducted follow ups and ongoing mentorship during 1st year of service.• Implemented training process schedule for onboarding Area Managers for the Cincinnati market• Designed GM immersion training within Indianapolis operation and admin dept Additional duties to GM role for Indianapolis included regional support role for Chicago operations. Restructured the Chicago operating units. Chaired bi-weekly on-site interactions with Chicago office. Traveled across Florida and Southwest for Sub Contractor business. Served in a mentorship role for Chicago branch managers during transition.• Established a new subcontractor network to service 46 Sears locations throughout Florida, the Southeast, and Southwest worth $1 million+ annually• Divested GSF’s interest in Florida market and eliminated $200K in operating expensesAsst General Manager Indiana January 1999 - January 2001Complete P/L responsibility and budgeting for the Industrial and Cost-Plus operating units, and day to day management for 350 employees and $10 million in revenue. Additional duties included the development and presentation of all sales bids, client relationship management and retention, annual contract negotiations, and customer complaint resolution. Oversaw Human Resource recruitment, personnel development, conflict resolution, and employee retention. Implemented the new qualitymanagement system.• Increased monthly revenue in industrial branch from $1.9 to $7.2 million• Created advanced GMP cleaning and maintenance operations, authored GMP cleaning protocols• Increased GP from 16.6% to 22.8%• Increased net income from 5.4% to 12.2%Branch Manager Eli Lilly January 1997 - December 1999Senior Area Manager April 1995 - December 1996Outside Sales Associate October 1994 - April 1995