Jerry Cai Email and Phone Number

- Identified and recorded newcomers’ information (e.g. city, category, flight number, and language)- Organized information that includes brochures, papers, card, and book- Answered any other questions regarding luggage, SIN #, etc.- Assisted with translation for Service Canada and CBSA

- Greeted newcomers to Canada and provided help- Acknowledged new immigrants, workers, and students with some CIBC promotions and offers- Provided free kits to newcomers and students (e.g. sim card, restaurant voucher, swag bag, etc)- Helped opening bank accounts, activating sim cards, replacing debit cards, and debit/credit cards pin reset- Sent referrals’ information to newcomer specialist

- Helped customers find books both on the floor and computer using Winprism- Stocked up books matching the tags on the shelf in an organized fashion- Assisted with web orders and store order pickups- Answered customer telephone calls regarding textbook availability- Explained and resolved any additional questions for customers