Jerry Callaghan

Jerry Callaghan Email and Phone Number

Senior Technical Team Lead - Information Technology Consultant at Leidos @ Leidos
reston, virginia, united states
Jerry Callaghan's Location
Springfield, Virginia, United States, United States
Jerry Callaghan's Contact Details

Jerry Callaghan personal email

n/a
About Jerry Callaghan

Jerry Callaghan is a Senior Technical Team Lead - Information Technology Consultant at Leidos at Leidos. He possess expertise in information assurance, program management, cms, customer support, customer service and 34 more skills.

Jerry Callaghan's Current Company Details
Leidos

Leidos

View
Senior Technical Team Lead - Information Technology Consultant at Leidos
reston, virginia, united states
Website:
leidos.com
Employees:
24071
Jerry Callaghan Work Experience Details
  • Leidos
    Senior Technical Team Lead - Information Technology Consultant
    Leidos Aug 2016 - Present
    Washington D.C. Metro Area
    Senior Systems Integration Business Analyst•Act as the primary liaison between the client and Leidos for CMS support•Use CMS and client business process knowledge to creatively solve challenges •Train customers in CMS use and consult on software functions to improve staff workflow process•Refine, address or escalate items as appropriate for proper resolution•Communicate technical, procedural and support contract needs to facilitate effective resolutions•Lead in testing product releases, conduct remote and on-site deployment of client pilots•Share knowledge through internal classes, KB tips, and client side presentations •Work closely with clients with a focus on building strong lasting relationships•Stay alert to shifting customer priorities in a rapid pace environment•Identify and work to enhance CMS software to meet changing needs•Sales development and support•Navigate unique client enterprise service model and work effectively with third party client liaisons
    View
  • Lockheed Martin
    Senior Technical Lead - Information Technology Consultant
    Lockheed Martin Jan 2005 - Aug 2016
    Washington D.C. Metro Area
    Senior Systems Integration Business Analyst•Act as the primary liaison between the client and LM DSI for CMS support•Use CMS and client business process knowledge to creatively solve challenges •Train customers in CMS use and consult on software functions to improve staff workflow process•Refine, address or escalate items as appropriate for proper resolution•Communicate technical, procedural and support contract needs to facilitate effective resolutions•Lead in testing product releases, conduct remote and on-site deployment of client pilots•Share knowledge through internal classes, KB tips, and client side presentations •Work closely with clients with a focus on building strong lasting relationships•Stay alert to shifting customer priorities in a rapid pace environment•Identify and work to enhance CMS software to meet changing needs•Sales development and support•Navigate unique client enterprise service model and work effectively with third party client liaisons
    View
  • Lockheed Martin
    Support Specialist
    Lockheed Martin Oct 1998 - Dec 2004
    Washington D.C. Metro Area
    Computer Systems Analyst •Support both the help desk and ITC groups with CMS issues as an escalation resource •Provide both on-site and remote services as needed•Develop and maintain solid customer relationships•Enhance knowledge transfer via development of KB tips and issue resolution documentation•Assist with CMS development through QA participation and customer feedback experiencesCustomer Support Analyst •Help desk support for CMS package as well as full desktop software/hardware troubleshooting•Responsible for handling customer inquiries and research issues as a tier two escalation resource•Daily monitoring and updating of assigned logs•Provide proactive updates to clients on outstanding issues
    View
  • Electronic Data Systems
    Business Support Analyst (Senior)
    Electronic Data Systems 1995 - 1998
    Wayne, Pa
    Mortgage Electronic Registration Systems (MERS) HelpDesk•Assist in the development of policies and procedures as they would apply to a start-up account•Implement and refine procedures as account develops•Provide level one support for applications •Serve as main point of contact for escalation issues•Develop, maintain and provide new hire training •Responsible for monthly executive reports and statistical analysis of account activity •Handle all technical enhancement distribution issues for the MERS application•Provide Windows OS training and support for entire site Financial Asset Management Services (FAMS) Customer Service •Serve as a central point of contact between customer, branch, and back office•Responsible for handling customer inquiries and research issues•Process priority and daily transaction adjustments•Monitor research cases to ensure quality service and assist in representative development•Assist with new hire training and cross training of current representatives on multiple accounts •Handle escalation issues on supervisory level •Act as a liaison between FAMS Customer Service and client on escalation issues•Assist with technical integration issues including on-line batch adjustments

Jerry Callaghan Skills

Information Assurance Program Management Cms Customer Support Customer Service Consulting Sharepoint Requirements Analysis Enterprise Software Databases Enterprise Architecture Politics Political Science Mail Merge Constituent Correspondence Email Strategy Client Liaison Client Relations Skills Historical Research Political Campaigns Political Communication International Relations Congressional Affairs Quality Assurance Training Testing Software Documentation Integration Crm Government Troubleshooting Business Analysis Process Improvement Project Management Public Policy Policy Analysis Management Information Technology Business Process Improvement

Jerry Callaghan Education Details

Frequently Asked Questions about Jerry Callaghan

What company does Jerry Callaghan work for?

Jerry Callaghan works for Leidos

What is Jerry Callaghan's role at the current company?

Jerry Callaghan's current role is Senior Technical Team Lead - Information Technology Consultant at Leidos.

What is Jerry Callaghan's email address?

Jerry Callaghan's email address is je****@****use.gov

What is Jerry Callaghan's direct phone number?

Jerry Callaghan's direct phone number is +170388*****

What schools did Jerry Callaghan attend?

Jerry Callaghan attended Villanova University, West Chester University Of Pennsylvania, Cardinal O'hara Hs.

What are some of Jerry Callaghan's interests?

Jerry Callaghan has interest in Politics, Science And Technology, Education.

What skills is Jerry Callaghan known for?

Jerry Callaghan has skills like Information Assurance, Program Management, Cms, Customer Support, Customer Service, Consulting, Sharepoint, Requirements Analysis, Enterprise Software, Databases, Enterprise Architecture, Politics.

Who are Jerry Callaghan's colleagues?

Jerry Callaghan's colleagues are Rajesh Rawoor, Andrew Segura, Stephen Richmond, Jonathan Lupien, Pmp, Mspm, Aaron Taisey, Alexander Stamm, Diane P. Y. Ching.

Not the Jerry Callaghan you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.