Jerry Castle Email and Phone Number

• Setup and operate audio, video, and lighting systems for Governor, Senate, and House hearings.• Setup and operate audio, video, and lighting systems for non-profit, corporate, educational, and health care meetings, diners, and press conferences.

•Responsible for administering all technical staff performance reviews and salary adjustments.•Managed and processed all incoming audio/video gear and computer equipment for repair.•Provided accurate and timely paperwork and reports to upper-management.

•Responsible for direct supervision of technical staff •Responsible for administering all technical staff performance reviews and salary adjustments.•Responsible for interviewing, hiring, firing and training of all technical staff.

•Help Desk Manager for Video teleconferencing and ISDN Network Services•Managed International Customer Support Operations for Network Services Division•Maintained Bridging Support Services for International corporate clients.•Managed 24/7 International help Desk for Video Teleconferencing equipment.•Directed 24/7 International Help Desk for W2COM ISDN/Long Distance Network Services.•Executed worldwide dispatch of technical staff for warranty customer database.•Performed… Show more •Help Desk Manager for Video teleconferencing and ISDN Network Services•Managed International Customer Support Operations for Network Services Division•Maintained Bridging Support Services for International corporate clients.•Managed 24/7 International help Desk for Video Teleconferencing equipment.•Directed 24/7 International Help Desk for W2COM ISDN/Long Distance Network Services.•Executed worldwide dispatch of technical staff for warranty customer database.•Performed on-site contractual negotiations for Help Desk Warranty Customers.•Performed Tier 3 Level Support for all manufacturers of video teleconferencing computer equipment and their associated peripherals.•Performed Technical Support for W2COM ISDN/Long Distance services. Show less

•Performed on-site survey for the design and installation of large Home Theater Projection and Pro Audio equipment.•Developed wiring schematics for installation of low voltage structured smart wiring for audiovisual systems integration.•Designed and programmed computer integrated Home Automation Systems for use with security systems, CCTV, temperature control, light arrays and electrical/mechanical system devices.•Designed and programmed state of the art infrared transmitters for… Show more •Performed on-site survey for the design and installation of large Home Theater Projection and Pro Audio equipment.•Developed wiring schematics for installation of low voltage structured smart wiring for audiovisual systems integration.•Designed and programmed computer integrated Home Automation Systems for use with security systems, CCTV, temperature control, light arrays and electrical/mechanical system devices.•Designed and programmed state of the art infrared transmitters for multi systems control.•Managed installation crews in all four phases of installation on a customer/construction driven timeline. Show less

•Primary duties consisted of Intel Asset Management Division.•Responsible for configuration and delivery of $50,000,000 in IBM Netfinity servers, Desktop and Laptop computer assets used in worldwide IBM Loaner Program. Coordinated warehouse, inbound and outbound shipping, repair, parts and Intel configuration departments through timeline planning.•Managed 25 technicians and 69 production staff employees on first and second shifts.•Responsible for the interdepartmental training of… Show more •Primary duties consisted of Intel Asset Management Division.•Responsible for configuration and delivery of $50,000,000 in IBM Netfinity servers, Desktop and Laptop computer assets used in worldwide IBM Loaner Program. Coordinated warehouse, inbound and outbound shipping, repair, parts and Intel configuration departments through timeline planning.•Managed 25 technicians and 69 production staff employees on first and second shifts.•Responsible for the interdepartmental training of technicians and support staff. Show less