Jerry Claunch Email & Phone Number

Fort Myers, Fl, Us

Fort Myers, Florida, United States

Client Onboarding & Account Setup: Spearhead the onboarding process for new clients, ensuring clear communication of Airbnb’s terms, service requirements. Work directly with hosts to configure listings, determine pricing strategies, and optimize availability.Vendor & Third-Party Service Management: Oversee the scheduling of essential third-party services such as cleaning, handyman work, photography, and maintenance. Coordinated with vendors to ensure service level agreements (SLAs) were… Show more Client Onboarding & Account Setup: Spearhead the onboarding process for new clients, ensuring clear communication of Airbnb’s terms, service requirements. Work directly with hosts to configure listings, determine pricing strategies, and optimize availability.Vendor & Third-Party Service Management: Oversee the scheduling of essential third-party services such as cleaning, handyman work, photography, and maintenance. Coordinated with vendors to ensure service level agreements (SLAs) were met, maintained quality standards, and resolved any operational issues.Pricing & Calendar Management: Development and implementation of dynamic pricing strategies based on market data, seasonal trends, and performance metrics. Manage client calendars, optimizing booking availability and minimizing conflicts.Program Planning & Execution: Managed multiple programs simultaneously, overseeing project timelines, deliverables, and stakeholder communications. Delivered key milestones on time, ensuring consistency and alignment with business goals.Workflow Optimization: Implemented process improvements that streamlined operations, reducing lead times for new client setups and vendor coordination. Developed and documented workflows that ensured efficiency and scalability across projects.Financial Oversight: Managed program budgets, tracking all financial activities related to client projects, vendor payments, and operational costs. Worked with finance teams to develop forecasting models and ensure projects were completed within budget.Stakeholder Communication: Delivered program updates to senior leadership, providing insights on progress, challenges, and resource needs. Managed stakeholder expectations through effective communication and proactive issue resolution. Show less

-Assisted in creation Crocs new brand HeyDude for Europe, Great Britain, and Germany on SalesforceCommerce Cloud. -Configuration set up in SFCC Business Manager and other third parties such as Adyen.-Support Crocs production environment consisting of 12 countries built on a single code base.

- In charge of anything that interacted with the SFRA sites for Camping World & Overtons. - Managed development team, third party relationships and cross functional groups. - Managed new feature implementation from discovery through post production deployment.

(team transferred Internally from Infosys)- Responsible for overall project delivery for the Salesforce Commerce Cloud practice. - Brands included, Puma, Le Creuset, Weber Grills, Fenty Beauty, Fenty Skin, Marc Jacobs, Ole Henrikson, BiteBeauty. - Responsible for communications between Simplus, BlueAcorn and Infosys

Fort Myers, Florida, United States

(Team transferred internally from Simplus)

Greater Salt Lake City Area

(Team transitioned from TradeGlobal)-Responsible for managing Salesforce Commerce Cloud teams consisting of developers, project managers, business analysts and quality assurance analysts. -Direct teams in the development of site builds and ongoing support for high end brands such as FENTY Beauty, Puma North America, KVD Beauty, Belnick Inc, Marc Jacobs Beauty, OLE Henriksen, BITE Beauty. -Launched the website for Rhianna’s skin care line called FENTY SKIN which produced over $7… Show more (Team transitioned from TradeGlobal)-Responsible for managing Salesforce Commerce Cloud teams consisting of developers, project managers, business analysts and quality assurance analysts. -Direct teams in the development of site builds and ongoing support for high end brands such as FENTY Beauty, Puma North America, KVD Beauty, Belnick Inc, Marc Jacobs Beauty, OLE Henriksen, BITE Beauty. -Launched the website for Rhianna’s skin care line called FENTY SKIN which produced over $7 million in sales over the first 48 hours of the launch. -Responsible for staffing, budgeting, forecasting and liaising between BlueAcorn, Simplus and Infosys business units. -Manage relationships with the client stakeholders to ensure that their needs are being met. -Evaluate existing projects to determine technical challenges, risks, schedules, resources, and monitor timelines. Show less

Cincinnati, Ohio

-Responsible for managing Salesforce Commerce Cloud teams consisting of developers, project managers, business analysts and quality assurance analysts. -Direct teams in the development of site builds and ongoing support for high end brands such as FENTY Beauty, Puma North America, KVD Beauty, Belnick Inc, Marc Jacobs Beauty, OLE Henriksen, BITE Beauty. -Launched the website for Rhianna’s skin care line called FENTY SKIN which produced over $7 million in sales over the first 48… Show more -Responsible for managing Salesforce Commerce Cloud teams consisting of developers, project managers, business analysts and quality assurance analysts. -Direct teams in the development of site builds and ongoing support for high end brands such as FENTY Beauty, Puma North America, KVD Beauty, Belnick Inc, Marc Jacobs Beauty, OLE Henriksen, BITE Beauty. -Launched the website for Rhianna’s skin care line called FENTY SKIN which produced over $7 million in sales over the first 48 hours of the launch. -Responsible for staffing, budgeting, forecasting and liaising between BlueAcorn, Simplus and Infosys business units. -Manage relationships with the client stakeholders to ensure that their needs are being met. -Evaluate existing projects to determine technical challenges, risks, schedules, resources, and monitor timelines. Show less

Cincinnati Oh

-Served as the Team Lead of the implementation partner for Cole Haan who won the 2016 PaceSetter Award at Salesforce. -Jira admin for TradeGlobal. Developed a workflow that is still used by some of our clients today. Contributed to the creation and adoption of SDLC standards and development best practices. -Ensured that application development standards, processes, controls, and governance met security, privacy, and regulatory compliance requirements for E-commerce. … Show more -Served as the Team Lead of the implementation partner for Cole Haan who won the 2016 PaceSetter Award at Salesforce. -Jira admin for TradeGlobal. Developed a workflow that is still used by some of our clients today. Contributed to the creation and adoption of SDLC standards and development best practices. -Ensured that application development standards, processes, controls, and governance met security, privacy, and regulatory compliance requirements for E-commerce. -Recruited, managed and mentored developers in development of eCommerce websites. -Planned and supervised resources across multiple implementation projects, collaborating with managers of other disciplines to ensure client success. -Managed a budget and controlled costs with an eye toward achieving group financial objectives. -Buildmaster - created and supported the build process from staging to development to production. Show less

Cincinnati, Oh

- Working with multiple stakeholders of the clients and third party vendors.- Overall project support of multiple e-commerce sites on Demandware platform. - Utilizing Agile Development environment with SCRUM Methodology.- Technical support, technical analysis, effort estimation, delivery of milestones, and overall product quality.- Triaging of support issues and JIRA tickets and prioritizing tasks.- Defining scope and assisting in requirement gathering… Show more - Working with multiple stakeholders of the clients and third party vendors.- Overall project support of multiple e-commerce sites on Demandware platform. - Utilizing Agile Development environment with SCRUM Methodology.- Technical support, technical analysis, effort estimation, delivery of milestones, and overall product quality.- Triaging of support issues and JIRA tickets and prioritizing tasks.- Defining scope and assisting in requirement gathering for the enhancement projects. - Communicating timelines, progress and status reports to clients and third party vendors.-Working with external cross-functional technology teams to troubleshoot, estimate, and coordinate system defects and enhancements.-Creating and maintaining FSD and TSD documents for Demandware SRA Gate 1 analysis and future integrations. -Build and release management. Show less

West Chester, Ohio

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