Jerry Crouse Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

• Developed capability maturity survey and practitioner guide for PwC's customer centricity offering, leveraging studies to define relevant criteria with descriptions + rating tiers; created survey logic to examine highest ROI capabilities based on client vision, establishing a scalable client workshop to catalyze revenue on gaps found• Designed customer centricity analytics dashboards, built cleansed Excel template files for seamless data upload as an input to Tableau, formulated report templates customizable by demographic data filters to easily detect KPIs and outliers, saving 120 hours of data analysis labor per future project with client workshop• Coordinated activation plan for PwC's commerce accelerator PRISM; generated partner outreach tracker & pitch resource materials, and pinpointed 20+ priority clients based on relationship & current customer success, raising tool awareness & adoption and helping drive $85M sales in FY23• Championed consulting as primary staff liaison for University of Michigan, attended 12 campus recruiting & networking events + coordinated 4 student org visits to Chicago office with planned curriculum content, growing PwC campus brand and achieving a 26% hiring increase with record high 72% offer acceptance

Chicago, Illinois

• Uncovered pricing variances and operator food prepping bottlenecks for Fortune 500 QSR Entity: led discovery of pricing & supply chain documents and attended 30+ stakeholder interviews, determining $30M of cost + labor savings and helping firm win $3.3M solution implementation work• Assessed current state omnichannel maturity for Fortune 500 Pharma Firm, interviewed 15 global staff to determine priorities and adoption success criteria, constructing integrated value story with adoption success factors embedded in 4 custom change plans and collaborating to garner $5.0M activation contract• Built 50+ Tableau data visualization charts for PwC's Performance Analyzer Tool, enhanced & standardized reports with graphic functionalities + data granularity toggles, and drove product demo pitches to 2 Fortune 500 CPG companies, enabling $3.0M+ recurring product revenue• Led production of educational video and storyline learning course for Fortune 500 Retail Company; learned Vyond animated video platform & Articulate 360 training tools, communicating change with empathy-oriented content, attaining positive feedback and high adoption on change activation content from 500+ corporate staff

Ann Arbor, Mi

• Facilitated weekly office hours for students, teaching students supplementary support for business economics theory questions and problem solving guidance, yielding high satisfaction and turnout of 20+ students during peak periods.

Ann Arbor, Mi

•Mentored and consulted 6 first-year freshman business students yearly with their transition to college outside of class, while assisting the professor in class by facilitating candid group discussion. • Created monthly newsletter on professional, academic and personal resources, expanding mentees' networks and aiding their career & housing search on campus, reducing member's stress and empowering their confidence

Greater Detroit Area

• Created internal communications sentiment survey for Fortune 500 company, garnering over 1600 employee responses, analyzing survey data to confer recommendations for optimizing internal messaging content and channels• Conducted phone interviews of field operations employees as team of 4 students, consolidating feedback to determine internal intranet usage and capabilities, researching ideal intranet platforms on market to improve employee satisfaction

Ann Arbor, Mi

• Oversaw implementation of alumni newsletter and data collection, strengthening ties with the professional fraternity's network, increasing alumni engagement efforts and enhancing corporate relationships.• Administered overhaul of internal digital information repository, adding over 200 professional, academic and personal resources while improving organization layout, increasing brotherhood value and satisfaction• Coordinated logistical planning of professional and recruitment events, including directing a recruitment video and creating a business etiquette dinner, leading to improved recruitment turnout, more efficient networking and higher member engagement

Ann Arbor, Mi

• Organized transition from business organization to professional fraternity, increasing leadership positions and development of new member education curriculum, enhancing student professional membership value, growing internal retention and involvement by 50%• Produced new recruitment strategy, establishing website and marketing initiatives with social media ads, expanding organization awareness and recruitment turnout by 20%

Ann Arbor, Mi

• Implemented internal budget and transaction ledger, safeguarding assets and deterring theft while enhancing liquidity, improving money management with category level spending criteria.• Introduced attendance protocol and points based system, identifying and eliminating inactive members while utilizing the framework for leadership role decision making, boosting organization engagement by 30%.

Chicago, Il

• Probed 3 large customer survey datasets for Fortune 500 client, conducted MaxDiff and NPS analysis to assess key-performance criteria and industry trends, segmented customers by preferences and geographic areas, fostering improved decision making in regional markets• Created and pitched 40 slide corporate strategy customer deliverable to client, identifying areas for market share improvement, solicited recommendations to upper management, promoting renewed focus to proper areas to refine customer sales and profitability

Chicago, Il

• Researched PwC college hiring and NCAA College Football viewership data, devising model to analyze information, determining most optimal games for PwC to air ads on, increasing PwC's marketing outreach and efficiency• Analyzed PwC's Recruiting App usage and college hiring data, constructing graphs and metrics to compile evidence, enhancing decision making clarity by formulating slide deck with app recommendations, optimizing PwC's Recruiting App utilization on college campuses

Ann Arbor, Mi

• Solved inefficiency problem by altering serving method of food from batch process toassembly line method, allowing customers to have reduced waiting times• Discovered expired food items, notifying manager on duty to order new inventory and holdproduct from being served to customers, averting potential health issues and enabling moreaccurate inventory

Orland Park, Il

• Analyzed and replenished inventory of cups, coffees, etc. available in dining room, ensuringcustomers are satisfied with no waiting times for self-serve products• Managed maintenance of numerous cleaning tasks during peak hours, increasing multitaskingcapability, enhancing customer satisfaction• Executed transactions at cash register for customers both in person and by telephone,utilizing knowledge of Panera Bread's products to advise customers on recommendationsbased on their preferences, achieving higher return rate at cafe

Orland Park, Il

• Managed and tracked local inventory of food products.• Served customers as a cashier, food server, and order taker.

Master Of Business Administration - Mba

Activities and Societies: Kellogg Student Association (KSA), Pride at Kellogg (PAK), Tech & AI Club, Consulting Club

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General, 3.97 Gpa

Activities and Societies: Phi Beta Lambda, Capital Consulting Group, Ross Community Values Committee, Ross Leadership Crisis Challenge.

High School Diploma, 4.7 Gpa

Activities and Societies: National Honors Society, Mu Alpha Theta Exec Board, Business Club VP: Productions, First Class Leaders, Eagles.