Jerry Devito Email & Phone Number

Ontario, Ny, Us

Webster Ny

Sustaining Engineering Manager & 4th Level support 10/15-Present Review, evaluate and approve all proposed design changes by third party vendor for Xerox A4 Mono products.  Primary interface with third party vendors on all field related quality issues with all Xerox A4 mono products from problem identification to resolution and implementation.  Engineering support for maintaining all A4 mono products spare part configuration and documentation for field engineering. Coordinate all post launch rework/repair activity conducted by the third part vendor to minimize the impact of the continuity of supply to our customers. Field Service information communication and documentation. Real time Field Data analysis for problem early warning identification and pro active resolution plan. Additional activities include main third party vendor interface for product serial number distribution, MAC address acquisition and Environment Health & Safety issues and regulations

Webster Ny

Customer & Service 3rd Level Support Engineer 07/12-Present Review, evaluate and approve all proposed design changes by third party vendor for Xerox A4 Mono products.  Primary interface with third party vendor on all field related quality issues with all Xerox A4 mono products from problem identification to resolution and implementation.  Engineering support for maintaining all A4 mono products spare part configuration and documentation for field engineering. Coordinate all post launch rework/repair activity conducted by the third part vendor to minimize the impact of the continuity of supply to our customers. Other activities include main third party vendor interface for product serial number distribution, MAC address acquisition and Safety issues and regulations.

Webster Ny

Customer and Service Support Manager 2/06-010/12 Develop program service strategy for A4 mono products and review with all operating companies for market consistency.  Review customer and service documentation for accuracy and completeness to facilitate machine repair and maintenance. .  Conducted total machine teardowns to develop a comprehensive spare parts list for field engineering to service customer problem escalations. .  Reported the progress of the functional area program deliverables to the program manager in order to maintain the product delivery schedule.  Develop service warranty cost based on machine functional parameters, previous product service history and component life comparison.

Webster Ny

 Coordinated all current and proposed cost down activity for a Xerox Production System into a working spread sheet, and prioritized engineering and procurement activities to address the program’s 2005 Unit Material Cost targets.  Worked with the Global Purchasing team and the Product delivery team to develop a cut in plan for high return cost down projects. Projects include, expediting hard tool cut in, resourcing to low cost vendors, inspection / yield improvement and redesign.  Monitored cost down projects through weekly meetings and monthly reviews

Proffesional Engineering Licence, Mechanical Engineering

Bachelor Of Science (Bs), Mechanical Engineering

Activities and Societies: Phi Kappa Theta

Education record