Jerry Durham Email & Phone Number

Colorado Springs, Colorado, United States

In my role at HPE, I contributed to strategic planning, capacity planning, and the design of our systems. I also tackled complex problems and provided recommendations for cost-effective solutions. From troubleshooting network issues to analyzing system logs, I ensured smooth operations while managing updates and configuration changes. I oversaw computer systems administration, testing, and documentation, including hardware, software, and peripherals. Implementing LAN policies and maintaining security compliance were also part of my responsibilities.Here are some of my key accomplishments:• Directed successful upgrade of host servers from obsolete non-supported hardware running Esxi 4.1 to new servers running Esxi 7.0, which accelerated uptime by 10% with 24x7x4 hardware support.• Augmented productivity by 25% by creating and implementing computer leasing plan for the replacement of seven-year-old computers with modern computers.• Recovered data from inoperable network storage, enabling company to meet seven-year storage requirements.• Reprocessed over 500 lbs. of obsolete IT equipment, decreasing equipment storage space by 40%.• Migrated email from on-prem Exchange server to Exchange online and the M365 suite of products• Attained five-hour weekly management time savings and optimized office licensing costs.• Boosted network speed and performance as well as manageability and scalability by upgrading local area network switches from unmanaged 10/100 Mb switches to managed 1Gb PoE switches.

Pueblo, Co

In my role with Virtual Marketing, I conducted thorough research and implemented strategic technology solutions. Leading a high-performing team, I delivered strategic leadership and organized impactful training programs to boost performance. Managing day-to-day operations, I ensured the seamless functioning of IT infrastructures and diligently maintained security measures. Through meticulous evaluation and documentation, I ensured compliance with information security and regulatory processes. Additionally, I oversaw disaster recovery implementation, minimizing downtime and preserving business continuity.Key contributions of this role:• Headed seamless upgrade of video surveillance equipment from locally managed to central managed that saved over 20 hours of security personnel per week.• Achieved $20M savings in mileage costs and enhanced response time by one hour per incident through the implementation of remote access for computer equipment• Planned and led successful technological solutions/system upgrades and software deployments.

Pueblo, Colorado Area

As a network specialist for global processing equipment, I empowered customers to achieve excellence. By leveraging my expertise, they produced high-quality products, optimized operational efficiency, and achieved substantial cost savings.One of my key contributions was defining and implementing robust network security procedures. This ensured the safeguarding of critical resources, including data, software, and hardware. With a focus on protection, I established comprehensive protocols that fortified our defense against potential threats.Through my dedication and technical prowess, I made a significant impact on the success of our customers and the overall performance of our network infrastructure. It was a privilege to play a pivotal role in enabling their growth and achievement.Key achievements: • Increased IT staff efficiency and accomplished 100-man-hour savings yearly by configuring helpdesk system and general company knowledge base for user concern tracking.• Facilitated remote site replication through conversion of 10 VMware virtual servers to Hyper-V virtual servers.• Converted 250 PCs, servers, and printers to new Internet Protocol (IP) address space.• Installed advanced corporate Virtual Private Network (VPN) that enabled 10 employees remote access to corporate resources, resulting in enhancing IT staff availability by 25%.• Restored critical server with corrupt SAN storage, mitigating potential data loss and ensuring business continuity.• Replaced and integrated existing local domains for manageability optimization, transforming 250 users into AD Domains.

Colorado Springs, Colorado Area

• Proactively monitored, diagnosed, and maintained network and hardware-related resources in support of continued availability of the company's network and technology.• Oversaw and led the in-depth training of the 3rd party desktop support team during the company’s relocation. Notable achievements while in the position included:- Managed a $200,000 annual expense budget, saving $40,000 in yearly expenditures while improving productivity by 25%+ by directing a project that converted local helpdesk, network, and system administration functions to a unified corporate administration.- Oversaw a $50,000 budget while outsourcing 2 contractors during the setup of 7 new EDI messages between 3 customers and successfully aligning deliverable with project specifications.- Successfully executed a complex IT service and services move from Colorado Springs to Atlanta, transferring all functionality to a different subnet with 0 business disruptions.

Bachelor Of Science - Bs, Information Technology

Master Of Business Administration - Mba, Technology Management