Jerry E Maple Email & Phone Number

Cheyenne, Wy, Us

San Francisco Bay Area

- Senior Manager, Central Services Apr 2020 - Jan 2022- Senior Floating Community Manager Apr 2014 - Apr 2020- Community Manager Sep 2008 - Apr 2014

Oversaw and assisted assets in regards to occupancy and or employee related issues located in Northern & Southern California, Pacific Northwest and East Coast Worked closely with District Manager(s) on timelines/agendas for acquiring occupancy, NOI & expense goals Successfully held job fairs resulting in the hiring of all levels of leasing office and maintenance staff Trained new associates on policies and procedures, accountability and customer service Took care of resident issues and concerns in a positive and diplomatic manner Ensured resident satisfaction by inspiring and leading a knowledgeable and courteous staff Completed weekly reports on occupancy trends, marketing strategies and market surveys Responsible for administering and completing monthly variance reports and bonus packets Assisted in the annual budget process for communities Aided in the due diligence, acquisition and selling process of various assets Under the direction of the District Manager performed monthly property spot audits to ensure policy and procedures were being followed Counseled associates relating to overall job performance Organized, planned and operated resident functions

Managed the beginning stages of a 368 unit lease-up in downtown San Jose Worked closely with District Manager and Community Manager on phases during the lease-up Supervised the day to day operations of the leasing office and the staff Toured prospective residents around the community, completed rental applications and leasing paperwork Handled resident issues and or concerns in a positive and diplomatic manner Accountable for collecting/posting rent, processing community bills and completing move-out dispositions Trained leasing staff on policies and procedures, accountability and customer service Oversaw community operations on all levels when Community Manager not present Organized, planned and operated resident functions

Resident Relations Coordinator during a full rehab of a 302 unit community in downtown Sacramento Responsible for meeting with each resident one on one to explain the rehab stages and what to expect Arranged all details with both the resident and the rehab team regarding the rehab of the residents apt Helped residents find alternative housing, moving companies etc. during the rehab process Toured prospective residents around the community, completed rental applications and leasing paperwork Supervised the day to day operations of the leasing office and the leasing staff Trained leasing staff on policies and procedures, accountability and customer service Handled resident issues and or concerns in a positive and diplomatic manner Part of the management team at a 218 unit lease-up in downtown San Jose Worked closely with Community Manager on all phases during the lease-up