Jerry Ellis Email and Phone Number

Adhere to executive & senior management expectations. Align senior analysis with business best practices & decision-making. Work efficiently within an autonomous setting to remedy gaps and areas-of-improvements across the organization. Continue planning/tracking Pearson Enterprise Operations special projects and data center closures.- Developed product support dashboard for datacenter inventories to provide executive view into supported products for senior leadership.- Assisted in finalization of run book and other supporting documentation for a multi-million dollar disaster recovery project.- Successfully coordinated the completion of 3 server room closures in 2021- Team member on a high-paced AWS DevSecOps team as an analyst responsible for supporting senior and executive management with product and technical communications, product roadmaps, and process documentation- Developed agile training program for Pearson Cloud Services and Mode 1 operations team including organization of tasks within Jira and providing weekly, bi-weekly and monthly updates to management- Responsible for infrastructure Data Classification with over 12 data centers located globally- Finalized dashboard development for operational metrics, security vulnerabilities, deployment, and remediation trackers

My Role at Pearson can be summarized as the go-to person for my management teams. I was responsible for supporting the Vice President of Cloud, Hosting & Network Operations and the Pearson Cloud Services management team with data requests and special projects.- Responsible for gathering, providing documentation of technical requirements, and timeline tracking for Backup/Storage environments- Team member on a high-paced AWS DevSecOps team as an analyst responsible for supporting senior and executive management with product and technical communications, product roadmaps, and process documentation- Developed agile training program for Pearson Cloud Services and Mode 1 operations team including organization of tasks within Jira and providing weekly, bi-weekly and monthly updates to management- Responsible for supporting the Vice President of CH&NO including executive level communications and his personal updates, blogs, and posts- Designed and implemented Pearson Cloud Services internal website for Cloud, Hosting, & Network Operations- Managed 2018 internship program designing the Marketing Campaign for Pearson Cloud Services product offering and department- Responsible for infrastructure Data Classification with over 12 data centers located globally- Developed process to track occupancy to assist in cost-savings approach for 2018 backup & storage environment including tracking document of full inventory for decommissions needed for cost savings enabling decommission of 40% of the environment- Finalized dashboard development for operational metrics, security vulnerabilities, deployment, and remediation trackers

Responsible for providing documentation of technical requirements, and timeline tracking for Data Center Estate Optimization program. Support Director of Hosting Operations with ad hoc requests for data analysis and special projects. • Identified six Pearson data centers without proper backup solutions worked with Global Back Up Manager to ensure identified data centers received proper back up and disaster recovery plans per Pearson Corporate Policy.• Created a master spreadsheet tracking server, network, storage and facility equipment of twenty-four data centers and worked with CMDB team ensuring all data was included in CMDB.• Designed a layout for Hosting Operations internal website for Cloud, Hosting, & Network Operations page.Facilitated design of Communication Template for monthly scorecard reporting and Meeting Agenda’s. Increasing the ability to track action items and assignments through delivery.

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Responsibilities include meeting with potential residence and promoting benefits of The Grove Apartments. Providing tours of the facility and completing contracts.• Achieved the highest Leasing Consultant numbers for seven months increased sales by 7.5%• Leased 300 plus apartments generating monthly revenues of $219,000• Designed and provided training to ten plus new staff members

Maintain a high quality level customer service, promote and sell store merchandise, while monitoring store transactions.• Consistently achieving department goals in sales, and increasing the departments revenue and organization through abiding by the JC Penny culture and customer service• Led department in “JC Penny’s Rewards” card openings, creating strategic relationships with customers and additional revenue stream for the company• Proactively reached out to existing customers via phone and email correspondence to increase sales and reinforce relationships

Carried out planned seating and arrangements for multiple events with over a 1,000 in attendance.• Organized and operated over 800 events• Maintained customer satisfaction throughout events lead to reoccurring events and more business• Organized and hosted events in a professional and timely manner; assisting in fast-paced work environments and becoming a member that became highly recommended in times of urgency and quick execution