Jerry Garcia

Jerry Garcia Email and Phone Number

Intake Specialist @ Proficiency Background Service
Sanford, FL, US
Jerry Garcia's Location
Sanford, Florida, United States, United States
About Jerry Garcia

Experienced Customer Service Supervisor with a demonstrated history of working in art museums and institutions industry. Skilled in Photography, Event Planning, Customer Service / Technical Support, Social Media, and Microsoft Word/Excel.

Jerry Garcia's Current Company Details
Proficiency Background Service

Proficiency Background Service

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Intake Specialist
Sanford, FL, US
Employees:
4
Jerry Garcia Work Experience Details
  • Proficiency Background Service
    Intake Specialist
    Proficiency Background Service
    Sanford, Fl, Us
  • Thumbprint
    Client Experience Specialist
    Thumbprint Feb 2023 - Present
    Apopka, Florida, United States
  • Walmart
    Overnight Stock Associate
    Walmart Oct 2022 - Jan 2023
    Sanford, Florida, United States
    • Assembled promotional displays.• Priced merchandise, stocked shelves, and took inventory of products.• Unloading merchandise trucks.• Upon business needs; restocking specified departments, maintain cleanliness throughout the premises, and order picker.
  • Miller'S Ale House Restaurants
    Host/Busser And To-Go Specialist
    Miller'S Ale House Restaurants May 2022 - Sep 2022
    Winter Park, Florida, United States
    • Greet guests and seat them at tables or guide them to the waiting area.• Assign parties to tables suitable for their needs, and according to rotation, so servers receive an appropriate amount of seatings.• Answer phone calls, respond to inquiries or transfer of lines.• Take and prepare To-Go orders.• Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Amazon
    Sortation/Fulfillment Center Associate
    Amazon Aug 2021 - Sep 2022
    Orlando, Florida, United States
    • Shipping Dock• Outbound fulfillment• Order/Package tracking, relocate to proper location to be transported to destination • Review quality of items/purchases and packaging before shipping out.• Use of scanners to track/relocate/troubleshoot.• Prepare and move containers/carts/gaylords for outbound packages.• Prompt, achieve expectations with many tasks assigned in a small time-frame.
  • Amazon
    Fulfillment Center Associate
    Amazon Mar 2020 - Dec 2020
    Orlando, Florida, United States
    • Inbound• Conducted safety inspection, followed safety rules and procedures.• Evaluate procedures and results for accuracy and to determine appropriate next steps. • Recognized and reported defective material and equipment to shift supervisor.• Planned and pace work efficiently in order to meet daily production goals.• Closely inspected parts to ensure they were clean and free of contaminants.• Correctly use handheld scanner to carry out job duties.
  • Miller'S Ale House Restaurants
    Host / To-Go Specialist
    Miller'S Ale House Restaurants Jan 2020 - Jul 2020
    Winter Park, Florida, United States
    • Greet guests and seat them at tables or guide them to the waiting area.• Assign parties to tables suitable for their needs, and according to rotation, so servers receive an appropriate amount of seatings.• Answer phone calls, respond to inquiries or transfer of lines.• Take and prepare To-Go orders.• Inspect dining and serving areas to ensure cleanliness and proper setup.
  • Target
    Electronics Sales Associate
    Target Sep 2019 - Dec 2019
    Winter Park, Florida, United States
    • Stocking and organizing sales floor to call attention to the latest merchandise.• Assessing customers needs to upsell and promote additional merchandise; increased electronic sales revenue by 10%.• Maintaining knowledge of popular release dates to assist customers more efficiently.
  • Charter Communications
    Internet / Phone Technical Support
    Charter Communications Jul 2019 - Oct 2019
    Orlando, Florida Area
    • Applied vast technical knowledge to assess customer issues in a timely manner; maintained above average AHT rate.• Utilized LAN expertise to troubleshoot and resolve networking concerns.• Accessed cloud-based remote support software to assist in more difficult technical situations.
  • 24-7 Intouch
    Social Media Specialist
    24-7 Intouch Jan 2019 - Jul 2019
    Orlando, Florida Area
    • Maintained branding and marketing expectations while engaging with customers on several social media platforms.• Sustained a 100% QA rate for answering all posts within 10 minutes without error.[Promoted from Customer Service Advocate (Supervisor) to Social Media Specialist.]
  • 24-7 Intouch
    Customer Service Advocate
    24-7 Intouch Jul 2017 - Jan 2019
    Orlando, Florida Area
    • Review and manage escalated cases and inquiries.• Troubleshoot connection and software issues.• Report all fraudulent e-commerce activity.• Assist in training of new hires and manage help desk software for agents.[Promoted from Customer Service Representative to Customer Service Advocate (Supervisor).]
  • 24-7 Intouch
    Customer Service Representative
    24-7 Intouch Sep 2016 - Jul 2017
    Orlando, Florida Area
    • Locate and provide solutions to inbound questions/concerns.- Provided assistance through multichannel (email, voice, chat) customer service solutions.• Self Service Solutions, provide personalized assistance for each individual.• Processed online orders and utilized product knowledge to assist with customerinquiries.

Jerry Garcia Education Details

Frequently Asked Questions about Jerry Garcia

What company does Jerry Garcia work for?

Jerry Garcia works for Proficiency Background Service

What is Jerry Garcia's role at the current company?

Jerry Garcia's current role is Intake Specialist.

What schools did Jerry Garcia attend?

Jerry Garcia attended Apopka High School, Valencia College.

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