Collaborating with and assisting the individuals at Cannon AFB. Active Directory management including creation, administration, modification, troubleshooting, and clean-up of devices, security groups, organizational groups, and user objects and accounts. Diagnose and repair issues on over 5,000 Air Force/EITaaS devices, including hardware, software, and peripherals. Working with local Comm Focal Point in determining if NIPR devices/accounts were subject to NDCI, followed by NDCI incident remediation, including scrubbing of devices using BCWipe TotalWipeout. Manage appointments and communications with end users, including VIPs, to resolve tickets quickly. Contact VIP clients (O-5/GS-13 and above) promptly and effectively to resolve issues. Responding to technical service hardware requests and break/fix incidents. Supporting Dell, HP, and other notebook, desktops, and monitors. Resolving end-user questions or problems. Taking accountability for additional follow-up to ensure full resolution. Warranting an elevated of customer satisfaction throughout the service delivery transaction. PowerShell/ PowerShell ISE to conduct administration and scripting tasks. Excellent oral and written skills, and exceptional organizational skills. Familiarity with DoD Information Assurance (IA) requirements. Extensive understanding of desktop and notebook hardware.

Provide technical support at Cannon AFB for the EITaaS (Enterprise IT as a Service) contract. Email issues, unlocking accounts, and installing software. Re-image laptops and desktop computers. Onsite customer support to place computers back on the domain.

Provided over-the-phone technical support for the personnel at the various McDonald's restaurants in the United States and Guam.

Serviced/repaired telephone, cable television, Internet, and other communications equipment. Installed communications equipment or communications wiring in buildings.

Assisted customers with technical issues related to their Apple Products, such as iPads, iPods, and iPhones. Set up repairs for damaged devices and restored the iOS.

Assisted AT&T customers with billing and technical issues with their wireless service.

Worked to repair and maintain the disinfecting and sterilizer systems in the hospitals and medical offices.

Maintained and repaired equipment in the Chemistry Department including vacuum pumps, centrifuges, fraction collectors, and sample readers.

Installed Partner telephone systems for customers in Laredo, TX, and the surrounding area. Trouble-shot and repaired a variety of telephone systems, including Merlin and Definity systems and Partner systems.

Operated, maintained, and repaired systems associated with the nuclear propulsion plant.