Working a Various Nursing Home Locations. We re-image computers with current Operating System and make sure that user is able to get all resources such as printers, applications and proprietary applications for Nursing Home to help with patients. We provide the necessary equipment setup just router, switches and physical computers This job is an contract for on Call when available. Some work with VDI, Amazon Work Space, access the Desktops on cloud and helping use App Stream

Service Desk Support, for password resets, support of various Financial Institutions for delivery of services to connect to Liberty Mutual Network. Required the understanding of troubleshooting scripts and walk the user through the proces of resolution. Requires a lot of attention to details for technical resolution.

Delivery of orders of food requested by customer and sometimes I would transfer customer from one location to another

Drive Sharing. Driving pick up of customer and driving them to their destination.

Windows Operating support for user of Medical Software to open Epic

Administrative Duties• Reset Passwords for Network and Office 365• Connected to users remotely and assist installing, Removing and configuring soZware• Created New Users Account and Field Engineering ResponsibiliOes• Assistant Doctors in resolving issues with Doctor’s ApplicaOon• Power Scribe, RadFlow, RadiomaOc, Candelis Synapse and the PACS (Picture Archive CommuncaOon Systems)• Deliver equipment and set up physical Equipment

Worked as a remote Technical RepresentaFve using Cherwell, the soDware used for FckeFng.Supported Office 365 administraFve portal for assigning serial numbers of iPads, iPhones, and Androids to put in the database for connecFvity using the Intune applicaFon. This enabled users to Office ap- plicaFons.Troubleshot iCloud drive, Office applicaFons, and client specific applicaFons such as Azure clients.In addiFon, helped user with migraFon from Office 10 to the 365 Cloud applicaFon to do their job func- Fons. This required certain users migraFng at certain intervals or dates customer service and following what was acceptable to serve the clients.Communicated with users using MicrosoD Teams, Skype for Business, and remote connecFng; while on the phone ,Intune was also use as a Mobile Device Management tool. Used it for management of all de- vices enrolled on the corporate network.Enrolled users into using Office365 iCloud entering their IMEI number or serial number on to the server or database.Provided phone, webchat, and in-person support to end users and external vendors on a variety of In- formaFon Technology related issues; Azure AcFve Directory to administer users’ accounts.

Test, Image, and clean PCs, Laptops, monitors, printers, and other related hardwareMaintain, analyze, and troubleshoot software and computer peripheralsSet up, configure, and add all hardwareTroubleshoot of Apple Operating Systems or IOSAssist Corporate Desk Side Support Technicians with large IMACsAssure that all tickets requiring follow up work and/or calls receive appropriate attentionProvide technical support to end users via telephoneBack up and burn end user data or imagingAssist in developing and documenting improvements to current processesAssist coworkers in resolution of end users’ technical issuesAssist coworkers in the execution of established processes and escalationsSupport the Sales and Project Mgt teams in the development of scopes for security services customers proposals by reviewing and co-authoring statements of work and project implementation plans.Knowledge of security best practice guidelines (ISO 27002/3 NIST etc).- Advised customers, as the subject matter expert (SME), of ongoing upgrades and infrastructure improvements to the environments for assigned customer accounts. However, I have been working on my cybersecurity certificates from 7/2017 until now which will end on 12/15/2017. Courses include, ITIL, CCNA (CND1 and CND2, Security plus, Network Plus and Certified Ethical Hacker., Widely use of service now incident reporting. Familiar with Windows Server 2012 and 2008. VOIP. Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Use Skyp for Business with its integration with office making skype meetingsExperience is using AS400 Operating Systems, Microsoft Active Directory/Active Roles, Microsoft SCCM, Microsoft Exchange 2016, Microsoft Lync/Skype for Business, Microsoft Print Services, Microsoft Office 2013/2016/365, Microsoft Defender, Terminal Services.

Flight Attendant or CSR at that time. and other airline duties dealing with customer service