Jerry Groom Email & Phone Number

Ames, Iowa

Ames, Iowa

Learning the key aspects of internet and computer security. Including very high levels of cryptography, digital forensics. Basics of intrusion detection systems and devices. Port scanning using nmap then deciphering the data.

Work Closely with the Sales force to validate and implement sold orders.Advise Customers on how services need to be implemented.Compile high level comprehensive Installation schedule and handoff documentation to ensure smooth installation process for Voice and Data products within given intervals.

Cedar Rapids, Iowa Area

Windstream CommunicationsSet up conference calls with customer contacts and vendors to go over high level technical scopeWork closely with engineering to verify large scale projects can be implementedGather any and all needed resources needed to implement sold orders.Act as Tier 2 support for Project Coordinators and Sales Engineers.Work with Service Activation Technicians to ensure a smooth installation process.Assist with Configuration of Cisco 2400 and 2600 series routers.Document a written plan of action for high profile customers to install services within a specific timeline

Assisted customer technical contacts with their recently purchased network and telephony contracts, to ensure the order was complete and was not missing any technical aspects that would cause their networks to malfunction or diminish overall throughput. I would act as the main point of contact from the time the contract was signed to when the installation was fully implemented by each group within the company acting as the coordinator for all groups involved.I ensured the customer had a positive first experience with the company as they had their services turned up.

Install voice and data services for large business customersVerify and validate router configurations on the premise and edge equipmentConfigure Cisco 7600 series routers for network connectionsConfigure Cisco and Adtran routers for voice and data access to the networkInstall customer orders which include VPN, MPLS, PRI, POTS and Internet only servicesTurn up and configure registering and non-registering SIP trunks across the networkTraining technicians on how to work all orders that come through our groupWork with engineering on high level issues found in the network

Installing network routers, switches and Session Boarder Controllers (SBCs) using network MOPsDocumenting network topology and IP schemes for every micro-nodeVerifying configuration files for Acme SBCs, Cisco switches, Juniper routers and Juniper Netscreen firewallsWorking with a team of engineers to confirm the completion of the micro-nodes for productionAttending daily conference calls to update Project Managers on the progress of nodesTesting and verifying the redundancy of each node for final completion

Maintaining and configuring Adtran and Cisco customer edge router interfaces on the networkMaintaining and configuring Juniper aggregate and core routers for the backbone networkAssisting customers with the configuration and isolation of issues on Local Area Networks (LANs)Isolating trouble across network provided Virtual Private Networks (VPNs)Making changes on the Juniper Netscreen firewall for customer issuesFirst point of contact for all escalated issues in the NOCWatching over entire group to make sure job is completed efficiently and correctlyCreating training documentation for all of the technicians in the group

Master Of Science (M.S.), Computer And Information Systems Security/Information Assurance

CyberCorps (R): Scholarship For Service (SFS) is a unique program designed to increase and strengthen the cadre of federal information.

Master Of Science (M.S.), Computer Engineering

Activities and Societies: Scholarship for Service Recipient (Funded by the National Science Foundation) https://www.sfs.opm.gov CyberCorps.

Bachelor Of Arts (B.A.), Software Engineering, 3.827 Gpa

Activities and Societies: - Presidents List: Fall 2015 - Dean's List: Spring 2013, Fall 2013, Spring 2014 - Member of Alpha Chi National.

Bachelor Of Arts (B.A.), Information Technology, 3.827 Gpa

Activities and Societies: - Presidents List: Fall 2015 - Dean's List: Spring 2013, Fall 2013, Spring 2014 - Member of Alpha Chi National.

Aas, Telecommunications