Jerry Grover

Jerry Grover Email and Phone Number

Underwriting Manager @ CIGNA Group Insurance
united states
Jerry Grover's Location
Easton, Pennsylvania, United States, United States
Jerry Grover's Contact Details
About Jerry Grover

Jerry Grover is a Underwriting Manager at CIGNA Group Insurance. He possess expertise in insurance, process improvement, training, underwriting, employee benefits and 25 more skills.

Jerry Grover's Current Company Details
CIGNA Group Insurance

Cigna Group Insurance

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Underwriting Manager
united states
Website:
cigna.co.nz
Employees:
2169
Jerry Grover Work Experience Details
  • Cigna Group Insurance
    Underwriting Manager
    Cigna Group Insurance May 2018 - Present
    United States
    Leading the team of underwriters, ensuring daily workloads are allocated and queues are within standard, responsible for process improvements and business capacity planning and assisting with escalations and underwriting during peak season. Working with co-managers within the underwriting department to meet all team performance guarantees and develop new and innovative ways to improve the way we work and to further develop and assist our staff with career progression.
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  • Cigna Group Insurance
    Auditor
    Cigna Group Insurance Jan 2008 - Present
    Audits client premiums for life/accident/disabilty coverages.
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  • Cigna Group Insurance
    Senior Recovery Specialist
    Cigna Group Insurance Jan 2004 - Jan 2008
    Worked with manager to create the ORT including, workflow creation, letter creation, job descriptions, system requirements, and vendor relationshipsPoint of contact with IT depart. for all system requirements to include facilitation of the implementation of an Access database Interim System and creation of new stand alone finalized system.Created and maintain ORT P & P manualResponsible for tracking trends in the depart. and providing feedback as necessary for continuing process improvementsSupervise Team when Manager is out of officeReviews overpayment calculations for quality and provides feedback as necessary Responsible for all interaction with 3rd party vendorLead Business Partner for ORT System Project. Responsibilities included but not limited to: Communication of Processes; Reviewed and Approved all design and requirements; Prioritization of Requirements; Communication of Updates and Statuses to the Business; Creation of New Online User Manual.
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  • Cigna Group Insurance
    Medical Underwriter
    Cigna Group Insurance Apr 2003 - Apr 2004
    Screened applications and medical records to identify favorable or unfavorable mortality risks and making decisions based on guidelinesConsistently exceeded expected turnaround times for the departmentConsistently able to process a daily workload that is 2-3 times greater than expectedWorked with vendor to maintain spreadsheet of common errors, tracking trends, providing feedback, and keeping the workflow within business standards. Created the new UW Manual for 2003 and assisted with the retraining of the department.Worked with the Senior and Analyst to create new departmental career paths and write new job descriptions for the departmentWorked with a BA in the Quality Assurance department to evaluate the UW department over a 2 wk period of time in order to successfully implement a 6 Sigma reengineering project.Team member in the 6 Sigma projectTrained and mentored two new Jr Underwriters. Selected as SME to assist the Training Depart. in creating a training program
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  • Cigna
    Auditor
    Cigna 2008 - Present
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  • Cigna
    Business Project Specialist
    Cigna Oct 2014 - Apr 2018
    Bethlehem, Pa
    Creation, editing, and delivery of client billing tool for Self-Administered clientsInstruction and presentation to clients on uses and maintenance of the billing toolActive participant in multiple focused projects and process enhancements.
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  • Jerry Allen Music
    Singer/Songwriter
    Jerry Allen Music 1980 - Present
    Jerry Allen (Grover) is an accomplished singer/songwriter/pianist/guitarist/vocalist who has been composing and performing his original songs since the age of 17. Check out his website to hear and purchase the music of this charismatic pop artist
  • Unumprovident
    Short Term Disability Claim Specialist
    Unumprovident Aug 2001 - Apr 2003
    Assigned as back up to Customer Care Consultant which involved daily triage of new claim to correct impairment channels, daily review of claim for trainees, and availability to answer technical questionsSuccessfully mentored 3 new hiresAwarded the “Hottest CCS” for the “Red Hot RTW” program for the most claim referrals to Voc Rehab and most successful return to work storiesAwarded “Best In Class” for the Short Duration Unit for the 4th qtr, 2002Received 3 Voice of the Customer awards for notable compliments from external customers.Responsible for maintaining a daily workload of over 100 claimsConsistently met and exceeded business standards for claim processing and customer serviceReceived a Performance Recognition Award for work with a dedicated client which resulted in the client choosing to stay with UP over a competitor.Selected to be a SME, Training Assistant, and Floor Support for the implementation of the new workflow system for the Customer Care Organization.
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  • Unum
    Senior Std Claims Specialist
    Unum 1999 - 2003
  • Taction (Formerly Known As New England 800 Company)
    Human Resource Administrator
    Taction (Formerly Known As New England 800 Company) Jan 1996 - Apr 1999
     Interviewed and hired new applicants Created and implemented several new employment policies Responsible for maintaining, updating, and disbursing employee handbooks Direct liaison with Great West Insurance company for administration of self insured insurance policy Created and administered an attendance policy for the call center Answered calls for the call center on all product lines including Chanel Fashions Responsible for approving employee loans and advances Managed all PTO time Responsible for maintaining and updating all employee files Responsible for all employee conflict resolution

Jerry Grover Skills

Insurance Process Improvement Training Underwriting Employee Benefits Leadership Customer Service Claim Call Centers Access Auditing Software Documentation Analysis Team Building Human Resources Quality Assurance Interviews Six Sigma Outlook Financial Analysis Financial Reporting Business Process Improvement Microsoft Excel Claims Excel Microsoft Office Word Problem Solving Powerpoint Mentoring

Frequently Asked Questions about Jerry Grover

What company does Jerry Grover work for?

Jerry Grover works for Cigna Group Insurance

What is Jerry Grover's role at the current company?

Jerry Grover's current role is Underwriting Manager.

What is Jerry Grover's email address?

Jerry Grover's email address is yg****@****cox.net

What is Jerry Grover's direct phone number?

Jerry Grover's direct phone number is +161057*****

What skills is Jerry Grover known for?

Jerry Grover has skills like Insurance, Process Improvement, Training, Underwriting, Employee Benefits, Leadership, Customer Service, Claim, Call Centers, Access, Auditing, Software Documentation.

Who are Jerry Grover's colleagues?

Jerry Grover's colleagues are Neil Gundel, Ma.aizza Camacho, Celia Hoyek, Rush Tl11p, Carol Layer, Joi Johnson, Carey Gunder.

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