• “Face” of the organization• Best salesperson on sales force of 10• Directed and managed over 500 tradeshow exhibitions • Traveled to over 30 states and 100 cities nationwide in order to represent company• Cut trade show costs by managing a P&L and increased profits by 45% as a result• Forecasted annual tradeshow sales projections and managed individual tradeshow sales goals accordingly• Actualized face-to-face techniques that grew tradeshow division from $50,000 in sales (2007) to $550,000 (2016)• Gained and maintained over 1,750 new customer relationships over the years• Responsible for creating marketing campaigns through ads, flyers, emails, faxes, postcards, and letters• Helped create organizational assets such as selling brochures, selling scripts, and flyers• Created company promotions that connected with customers and led to increased sales• Managed and facilitated the launch of new medical and beauty products• Managed the organization’s customer service and returns department• Appointed as company moral captain

• Responsible for training staff on how to deliver exceptional customer experience • Resolved customer issues for staff members by effectively using conflict management• Managed daily sales goals for the department • Created unique marketing campaigns in order to satisfy customer needs and demand• Consistently #1 salesperson in the department in addition to leadership duties• Maximized store sales through well thought-out product placement • Worked with upper management in creating culture of excellence

• Directed and managed sales floor of 75 employees• Conducted all sales floor hiring• Trained employees in all areas of sales and customer service• Forecasted annual sales projections for the store and managed daily sales goals accordingly• Implemented storefront strategies that supported promotional campaigns • Helped store front achieve over $35 million in annual sales (highest annual sales at the time)• Consistently ranked as the #1 store in the district during tenure• Empowered store employees to create a culture that revolved around focusing on the “customers-first” • Diffused customer and employee issues when they arose• Mentored associates and groomed them in order to promote them into leadership positions• Helped launch and open 8 Best Buy locations across Southern California