Jerry Harris Email & Phone Number

Phoenix, Arizona Area

Tucson , Az

Manage and oversee repair work executed for customer machines and internal equipment Supervise staffing and retention, and ensure technicians have proper training to perform roles Guide and supervise field technicians, ensuring successful repair of machinery equipment Provide customers with quotes for repair costs, and review invoicing for timeliness and accuracy Create warranty recommendations and reports in representation of the prime product Process warranty work orders, open and close work orders, and communicate job progress Perform troubleshooting, repair, and maintenance of multiple brands of equipment for Volvo Disassemble, clean, and reassemble construction equipment as directed in service manuals Measure and identify parts and components for reusability and order new parts as required Conduct testing and utilize diagnostic equipment to make adjustments to machines and systems

Phoenix, Arizona

Responsible for the management of an assigned field service group that serviced and repaired Caterpillar engines and generators in Northern Arizona and in Phoenix. Maintained quality and quantity standards concerning work force, property, facilities, equipment , supplies and field service operations. Managed 12 service technicians: 2 in Phoenix and 10 in the field. Worked with internal company supervisors/clients to complete group work load in a timely and productive manner. Ensured work orders were followed, reviewed and submitted for closing within time guidelines. Inspected work, and managed: company vehicles and tool procurement as well as closing of service warranty claims. Continually managed and monitored work in progress and future workload needs. Communicated with clients regarding job status, customer satisfaction, quotations, and billing issues. Dealt with all technician staffing issues, including: staffing & recruitment, hiring, performance and salary reviews, scheduling and labor distribution, compliancy issues, safe work environment, staff coaching and scheduled training. Acted as coordinator and lead safety person in work group.

Castroville, Tx

Responsible for all aspects of day-to-day shop operation in the farm machinery industry on a 24/7 on-call basis. Managed staff, inspected work, and managed: supply, company vehicle, and tool procurement as well as warranty recover, customer and internal repair needs. Acted as a point of escalation for equipment troubleshooting and customer issues. Continually managed and monitored shop work schedule and dealt with clients regarding job status, customer satisfaction, quotations, and billing issues. Dealt with all technician staffing issues, including: staffing & recruitment, hiring, performance and salary reviews, scheduling and labor distribution, compliancy issues, safe work environment, staff coaching, and terminations. Budgeting duties included: maintaining shop budget, and continually working to increase profitability and revenue generation.

Avondale Az

Responsible for all aspects of day-to-day shop operation in the farm machinery industry on a 24/7 on-call basis. Managed staff, inspected work, and managed: supply, company vehicle, and tool procurement as well as warranty recover, customer and internal repair needs. Acted as a point of escalation for equipment troubleshooting and customer issues. Continually managed and monitored shop work schedule and dealt with clients regarding job status, customer satisfaction, quotations, and billing issues. Dealt with all technician staffing issues, including: staffing & recruitment, hiring, performance and salary reviews, scheduling and labor distribution, compliance issues, safe work environment, staff coaching, and terminations. Budgeting duties included: maintaining shop budget, and continually working to increase profitability and revenue generation.

Certification, Masters Service Manager

Team Leadership • Customer Service • Revenue Generation • Process Improvements Relationship Management • Safety • Budgeting • Procurement.

John Deere University, Masters Service Manager

Study the repair and maintenance of diesel engines hydraulic A/C repair, electrics ,transmission, breaks of major industry manufacture.