Jerry Hoffman Email & Phone Number

Paris, Île-De-France, Fr

Holt, Mi, Us

Oversee a technician and system administrator to ensure functional IT operations and continuous system availability with end-user and administrative support. Provided project management for plant-related technology projects.• Realized annual savings of $5K+ with hardware configurations different from traditional setup after launching digital signage project.• Orchestrated web application projects to enable creation of electronic data that would normally require paper by employees, resulting in the elimination of paper audits, paperwork filing space while adding function of alerting auditors on next required audit.• Planned an IT operation expansion, covering approximately 250K square feet of space while implementing necessary infrastructure and other end-user hardware for expanded production operations.

Holt, Mi, Us

Completed administration duties for local Windows Server 2016/2019 environment on VMWare 7.x platform, including Active Directory, SQL Server 2019, 8 Dell PowerEdge Servers, Office 365, Group Policy, and file/print services.• Delivered technical support for all computer technology operations of the plant, covering 75 Dell laptops and workstations, Dell network hardware, Intermec/Honeywell mobile computing and thermal printers, HP LaserJet printers, as well as Cisco wireless access. • Facilitated Clark Software setup for plant operations, including assembly line error proofing, shipping applications, and sequencing rack verification. • Reported to plant personnel with queries from SQL Server 2019 operations database while compiling daily reports delivered through SQL Server Reporting Services Web-based interface.

Hanover, Md, Us

Coordinated advanced support, configuration, installation, and maintenance of all network devices and to all users for network operations of client. Liaised with third-party technical support providers to ensure harmony across operations within Microsoft Server 2008 and clustered Microsoft Exchange 2007 network environment.• Assisted end users with Nortel/Avaya network hardware, consisting of Cisco routers, 56xx/55xx/45xx Ethernet Routing Switches, and wireless infrastructure.• Aided in system administrator activities like user login accounts, email distribution lists, group policy, and security groups by using Active Directory.• Troubleshot technical issues related to workstation hardware/software and network connectivity by using diagnostic tools.• Logged requests via established tracking system with progress monitoring, problem resolution tracking, patterns of failure identification, bug fix research, and solutions implementation. • Engaged in implementation of the Ministry’s network security and hardware installation procedures.• Continuously engaged with senior network engineer to communicate all updates and unresolved issues.

• Provided advanced support, installation, configuration, and maintenance to all network devices for the Saginaw Chippewa Indian Tribal government operations and business enterprises; in addition to working with third party technical support when the need arose.• Supported Nortel/Avaya network hardware including 8600 ERS, 5632/55xx ERS, 45xx ERS, Baystack 450 switches and Secure Routers 3120/1004/1002. Led organization project to upgrade Nortel 8100/Baystack 450 hardware to 55xx hardware.• Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software. Provided data backup and restore services using disk-to-disk transmission medium.• Administered a Microsoft Server 2003/2008 and clustered Exchange 2003 network environment. Created and maintained user login accounts, security groups, e-mail distribution lists using Active Directory in addition to Group Policy administration. Network environment included 1200+ nodes, 1400+ user accounts, 85 servers (65 physical servers, 20 in VMWare 4.x platform).• Provided administrative and technical support for the Tribal College to include network infrastructure support, server administration and e-mail administration via Google Apps.