Jerry Howell Email and Phone Number
London, GB
Jerry Howell's Location
London, England, United Kingdom, United Kingdom
Jerry Howell's Contact Details
Jerry Howell work email
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Jerry Howell personal email
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Jerry Howell phone numbers
About Jerry Howell
Jerry Howell is a Customer Service and Knowledge Base at Compass Education. He possess expertise in training, webex, audio conferencing, webcasting, webinars and 14 more skills. He is proficient in Spanish, French and German.
Jerry Howell's Current Company Details
Jerry Howell Work Experience Details
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Customer Service And Knowledge BaseCompass EducationLondon, Gb
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Customer Service / Knowledge BaseCompass Education Oct 2024 - PresentLondon Area, United Kingdom -
Language Data AnnotatorTransperfect Sep 2024 - Oct 2024Greater London, England, United Kingdom -
Digital Events Production TrainerWish Collaboration Limited Jul 2023 - Jan 2024London, United KingdomTUPE transfer from NTT Cloud Communications. Redundancy as of January 2024
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Digital Events Production TrainerNtt Cloud Communications Nov 2020 - Jul 2023Reporting directly to the Global Head of Digital Events, I successfully delivered internal training to teams and individuals globally within Digital Event operations, designing training programs & providing detailed product training for new and existing employees, outlining KPI framework. I monitored training progress, liaised with trainees' line managers, and provided ongoing mentoring/support post-training.I created user-friendly, digestible articles, and compiled them into a globally accessible internal knowledge base. I contributed over 50% of the articles relating to Digital Events over 3 years. I also produced and updated ‘master’ documents that could be used as source material for articles, training materials, and as alternate format reference material.Over my years with Arkadin/NTT, I learned, used, and provided training on over 30 separate platforms and applications.I continued to provision and host complex events for critical clients on internal and external audio & web platforms, such as Microsoft Teams, Zoom, Webex, MyWebinar.net, Adobe Connect, and Notified MCI (audio), as well as assisting with Intrado Studio (now Notified Studio) events. I continued to achieve a 98% success rate per annum.I was Arkadin/NTT UK's resident 'voice over' expert, and, throughout my time with Arkadin/NTT, bought my experience of spoken word delivery, working with scripts, and audio editing to audio platform messages, Arkadin/NTT’s IVR prompts, external pre-recorded demo’s/podcasts, and many internal online training modules. -
Senior Event ProducerNtt Cloud Communications Sep 2020 - Oct 2020I provisioned and managed complex audio and data 'event' conferences for a wide range of clients and resellers using Arkadin audio platforms, ArkadinAnywhere, MyWebinar.net, Cisco Webex, & Adobe Connect. I achieved a 98% success rate per annum.I collaborated with webcast producers on events using the Intrado Studio platform (now Notified Studio), ON24 and Nasdaq platforms.I used CRM platforms BeamOn and Saleforce for provisioning and issue reporting. I continued my involvement in training and development for the events team and the wider organization.
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Event Project ManagerArkadin Jan 2011 - Sep 2020London, United KingdomNote: Arkadin was purchased by NTT Cloud Communications in 2014.I managed and provision audio and data 'event' conferences for a wide range of clients using Arkadin audio platforms, ArkadinAnywhere, Cisco WebEx, & Adobe Connect. I also worked with webcast producers on events using the ON24 and Nasdaq platformsI also continued my involvement in training and development for the events team and the wider organization. I was Arkadin UK's resident 'voice over' expert, and bought my experience of spoken word delivery, working with scripts, and audio editing, to a large number of internal online training modules (as well as the occasional external project).
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Cs Training Co-OrdinatorArkadin Jun 2008 - Jan 2011Responsible for training Live Assistance and Events Team, producing training documentation that is available to the company globally, event management, quality control, monitoring training & development (I have established a generic 12 month development plan and quality monitoring system). In addition I provide Live assistance to audio and web conferencing clients, and also manage a variety of event calls, particularly investor relations calls.
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Senior Customer Service AdvisorArkadin Feb 2004 - Jun 2008London, United KingdomLive assistance to audio and web conferencing clients, and also manage a variety of event calls, particularly investor relations calls. Provisioning of on-demand and managed calls.
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Customer Service AdvisorAvenir Telecom Uk Ltd Dec 2000 - Feb 2004London, England, United KingdomResponsible for the supervision of 3 customer service advisors, managing dealer relationships on a day-to-day basis. In the absence of the Customer Service Manager, responsible for a team of 8. Duties included answering and resolving dealer queries regarding connection and service issues, credit vetting corporate and individual applicants for mobile phone contracts and value-added services, arranging discounts, cancellations, number ports and migrations. Communication was a major part of the role both externally with mobile phone dealers, customers, mobile phone service providers, and internally with the Customer Service Manager, dealer managers, and all departments within Avenir Telecom. Additional duties included key holding responsibility, providing cover to Fulfillment and Trade Sales departments as and when required, resolving queries on behalf of other departments, management of INVU fax server system. Communication was a major part of the role both externally with mobile phone dealers, customers, mobile phone service providers, and internally with the Customer Service Manager, dealer managers, and all departments within Avenir Telecom.
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Acting Manager/Counter Supervisor/Customer Service AdvisorAbbey National Bank Plc Apr 1991 - Dec 2000London, England, United KingdomActing Counter Supervisor role: responsible for holding security keys and for supervising branch in absence of Branch Manager/Customer Service Manager. Duties included: planning daily activity for colleagues and providing feedback to colleagues and management, advising colleagues on policy and procedure, training, authorizing restricted or non-standard transactions, cheque/draft signing authority up to £75,000. Liaison with other branches, Regional Office, various Head Office departments, and outside service providers. Customer Service Advisor role: based at the customer service desk in the banking hall. Responsible for providing information and service to customers, all aspects of account administration, with special responsibility for probate and power of attorney cases, and registration for gross interest. Responsible for implementing retention of funds/counter migration policies and the Service Evaluation System in branch. Sales of non-regulated financial products, including referrals from colleagues. Referring customers to Financial Planning Advisors for regulated product sales, obtaining and giving feedback on referrals. In addition to my main roles, I also filled the following roles on a regular basis: Control Cashier, responsible for managing cash flow, branch float (cash handling up to £120,000) and foreign currency: ATM 'Minder' maintaining and administering 4 Abbeylink ATM's daily; and Cashier, responsible for control of a till and processing all counter transactions.
Jerry Howell Skills
Training
Webex
Audio Conferencing
Webcasting
Webinars
Event Management
Management
Telecommunications
Unified Communications
Salesforce.com
Time Management
Video Conferencing
B2b
Crm
Live Meeting
Managed Services
Sales Process
Solution Selling
Web Conferencing
Jerry Howell Education Details
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Ptp Training & Marketing LtdTraining -
Education Development InternationalCustomer Service
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The University Of WestminsterDanish Language
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Haringey Adult EducationSociology
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Icfc Consultants LimitedAccounts, Communications, Commerce, Computer Operations, Touch Typing
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Bournville School, BirminghamMathematics B, English Literature C, English Language C, Physics- C, Biology C
Frequently Asked Questions about Jerry Howell
What company does Jerry Howell work for?
Jerry Howell works for Compass Education
What is Jerry Howell's role at the current company?
Jerry Howell's current role is Customer Service and Knowledge Base.
What is Jerry Howell's email address?
Jerry Howell's email address is j.****@****din.com
What is Jerry Howell's direct phone number?
Jerry Howell's direct phone number is +33 1 44 65 *****
What schools did Jerry Howell attend?
Jerry Howell attended Ptp Training & Marketing Ltd, Education Development International, The University Of Westminster, Haringey Adult Education, Icfc Consultants Limited, Bournville School, Birmingham.
What are some of Jerry Howell's interests?
Jerry Howell has interest in Performance Art, I Am An Actor.
What skills is Jerry Howell known for?
Jerry Howell has skills like Training, Webex, Audio Conferencing, Webcasting, Webinars, Event Management, Management, Telecommunications, Unified Communications, Salesforce.com, Time Management, Video Conferencing.
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