Serve on the SmithBucklin Event Services Leadership team. Lead a best-in-class team of event professionals responsible for the strategy, development, delivery and mission impact of client organization's trade shows and events. Responsible for portfolio revenue, profitability, team staffing and performance, client relationships, client satisfaction, and client organizations’ return on events investment.SmithBucklin is the association management and services company more organizations turn to than any other. Our mission is to achieve the missions of the client organizations we serve and provide uncompromising stewardship for their long-term prosperity. We offer full-service management and high-impact specialized services to trade associations, professional societies, technology user groups, industry consortia, charitable organizations, corporations and government institutes

Responsible for an operation’s team who conceive, plan, and execute 650+ annual global meetings consisting of pharmaceutical, Incentive, Virtual and Individual performance Solution (IPS) programs.Restructured multiple operational teams to improve client’s experience and the employee’s career journey within the company resulting in moving the “Client satisfaction” score to 92% and reducing employee turnover. Lead the teams through the “pivot” from live to virtual events with continued client satisfaction and increased client base.Developed core service principles companywide with the creation of both IQ & EQ training.Adapted the supplier relation’s program to improve client’s offerings and implemented a supplier partner procurement process protecting the $500K revenue stream.Member of the new Senior Leadership Team (SLT) reporting to the President.

Led the Strategic Global Sourcing, Strategic Meetings Management Program (SMMP), Online Registration, Session Management, and Meetings and Event Planning serving such clients as Cisco, IBM, Microsoft, AT&T, Miller Coors with events ranging from Tier 1 customer events for 25K guests, to regional and day to day in-house events for as few as 10 guests.Oversaw all aspects of business operations including budgeting, accounting, staff leadership, organizational configuration, scheduling, tracking and reporting to ensure the highest levels of productivity.Pioneered new product and service line solutions such as Strategic Meeting Management, Global Sourcing, & Partial Services. Defined, built, and orchestrated the development of operational systems, procedures, and processes to support a global events organization. Reengineered, consolidated, and incorporated a single technology-based hotel sourcing solution for 4 million annual room nights. Led teams through company acquisitions with continued client satisfaction while retaining the management teams. Consistently achieved some of the highest employee satisfaction scores in the company.Received the Trailblazer of the Year Award in 2009 and the Pinnacle Award in 2010, the highest award given by the company

Managed and developed a team of 15 staff members in the Midwest Regional Office with responsibilities for financial management, budgeting, and office operations, totaling $6.3M in gross sales.Maintained and retained 4 Strategic Partner Accounts valued at $1.1M in gross sales. Assisted the Sales Team with client presentations in securing new business.Implemented, executed, the Chicago “Meet with Success” client acquisition program for the Midwest Regional Office.Consistently exceeded targets anywhere from 103% - 185% of plan. Earned the Office of the Year Award in 2004.

Managed 12 accounts with $1.2 million dollars in gross sales per year while maintaining account profitability.Generated new business through follow-up on referrals, prepared and presented proposals to prospective clients, as well as sold auxiliary services such as Marketing, Registration and Housing and Exhibit Services. Initiated research process for client meetings. Directed the site selection, inspection process and negotiated contracts on behalf of the clients.

Consulted with 12 accounts with attendance from 300 to 10,000 people and managed pre-site visits, ongoing hotel negotiation, working agenda, VIPs, and speakers. Supervised implementation of the program on-site. Negotiated and contracted the optimum suppliers/vendors to minimize the client’s expenses.

Managed the selling and servicing of banquet food and beverage areas both onsite and offsite at the Sheraton Suites Wilmington Delaware.