Jerry Jobe Email & Phone Number

Orlando, Fl, Us

Kissimmee, Florida, United States

•Executed build outs of special event shows and experiences including escape rooms, concerts, Cirque-style shows & children's theater.•Collaborated/lead on-site audio/video teams to ensure consistent high-quality audio experience for audiences of 500+ guests.•Stage managed up to 7 different annual events with run crews of up to 30 individuals.•Responsible for ensuring accurate timekeeping of venue team members and reporting to upper leadership.•Provided outstanding customer service as outlined in Marriott's STAR'S guidelines including going above and beyond to ensure guest satisfaction and problem-solving for both hotel and day visitors.•Utilized ShoWare ticketing system to follow up with guests on ticket purchases and orientation of experience on hotel property of 65 acres.•Laundered and maintained dozens of costumes daily for performers across multiple venues.

•Invited to weekly director-level conferences to provide continual revenue updates and adjusted projections throughout the season.•First point of contact for promotional offerings/specials/programs from our Marketing department for positive financial outcomes.•Collaborated with Artistic Director & Managing Director for season planning budgets ($4.1M) and developed timeline benchmarks for marketing teasers/renewal schedules/single ticket availability & group sales.•Assigned by Managing Director as company-wide super-user during migration of patron/donor database from Patron Manager to Spektrix ticketing systems (2 month project, ~100K profiles).•Designed and built database infrastructure/sales structure for new ticketing system for compatibility with organization's website.•Worked with department Directors & teams (Box Office/Development/Marketing/Audience Development/Admin) to utilize new software and collaborated with Marketing/Web Development for continual updates and enhancements to website.•Managed/reported (2x weekly) all box office ticket revenue ($1.4M), box office team and manually processed >1100 individual subscriptions yearly.•Lead subscription renewals resulting in retention YoY of 87% against national average of 56% (Source: TRG).•Project managed annual 10-week fundraising/subscription sales team based in Chicago.•Approved calling scripts, communicated patron feedback, and developed new products (specialty matinee subs, flex passes, etc.) to maximize fundraising efforts and meet subscription goals (~$500k)•Collaborated with outside valet company and acted as parking liason with multiple museums to coordinate parking availability for multiple events.

Orlando, Florida, United States

-Portrayed 'The Grinch' in Grinchmas 2017-Portrayed 'Taylor' at Poseidon's Fury 2017-2021

Las Vegas, Nevada, United States

•Interviewed, hired, trained and continually coached 4 store locations to meet The Bose Company's "Continuous Coaching Culture."•Created individual team member development plans, encompassing leadership goals (plus multi-unit mentorship) that allowed for continual professional growth culminating in personal advancement to top revenue/top traffic store in Las Vegas, NV.•Developed customer engagement protocol for flagship format of brand new personal/mobile retail location in Rockefeller Center, NYC.•Utilized and researched market expertise in New York City to grow business consistently at 17% YOY.•Directed all departments of operations and communicated performance results to corporate executives/senior leadership monthly.•Sustained detailed inventory control for average store annual shrink under .05%.•Empowered leaders to create memorable experiences within the retail environment through use of advocacy (customer client books).•Project managed bi-annual construction-related enhancements, within the lease-line space, providing direction to 3rd party contractors, communicating to corporate store planners, and ensuring on-time completion and quality control.•Produced and led seminars on embracing company values to set long/short-term goals, create pathways for opportunity, and realizing leadership potential.•Worked front-line with customers discovering and translating needs into complete solutions, ensuring satisfaction and comprehension in non-technical, comfortable language.•Participated in nationwide conference calls for discussing current retail/market trends and developing strategies to increase conversion of purchasing guests.

• Supported park ticketing system, ticket transactions, and guest recovery/crisis mgmt. for park wide events, and turnstile operations.• Operated and led a team of 300+ employees across different departments (guest relations/attractions/entertainment) in many different locations and at all levels (leadership & front-line) maintaining consistency and quality of product.• Constantly ensured budget and labor tracking consistency and precision.• Focused in area’s safety, maintenance, and show quality within leadership team with specialized projects.• Developed leadership in unionized environments (under the STCU Collective Bargaining Agreement), office & technical environments, and created coaching resources for continual cast success.• Upheld the highest quality standards of the Walt Disney World Resort for cast members, peers, leaders, and personal development.

Stunt acting. Operations attractions.