•Manage a multisite portfolio exceeding 2.5 million SF of commercial and retail properties•Responsible for all aspects of accounting including accounts receivables, payables, accruals, variance reports, reforecasting, and reconciliation•Monitor financial performance by analyzing detailed statements of operations report and general ledger ensuring expenses are properly coded•Prepare annual operating and capital budgets•Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations•Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects• Lead the Property Management and maintenance teams to provide a best-in-class customer-focused experience throughout the property• Maintain customer relationships including, hospitality, and traditional operations management• Understand customer business needs and leverage our platform to solve their real estate challenges• Review lease proposals and facilitate space tours for prospective customers• Coordinate unique ZO. event programming with a focus on creating and maintaining a community atmosphere• Lead a cross-functional team to ensure all corporate objectives, policies, and standards are met

• Management of multisite-portfolio exceeding 1 million SF of commercial and industrial properties Manage team of five (5) engineers • Direct liaison between senior leadership and clients, for problem resolution• Solicit suppliers of goods and services upon receipt of scope of work (SOW) from General Services Administration (GSA)• GSA award and RWA tracking for all billable projects• Request for proposals (RFPs) for regular PMs• Review all competitive bids, RFPs and quotes from vendors and contractors before presenting to GSA• Contract management, vendor correspondence, scheduling and project oversight• Maintain purchase order log and contract tracker exceeding 40 vendors• Insurance tracking for all tenants, contractors and vendors• Update utility tracker and research missing invoices• Oversee all operations at the properties, conduct weekly meetings and update team Ops List • Schedule all quarterly preventative maintenance (PM) for tenants• Prepare monthly meter reading billbacks for GSA tenants upon receipt of electric utility• Monthly accruals and variance explanations• Yearly operating and capital budget prep verifying any regular PM price changes or union increases• Annual CAM reconciliations • Nexus and Yardi invoice approval, capital invoice processing and funding requests• Activation or deactivation of Siemens access badges / fobs for tenants and contractors• Prepare operation procedure manuals and tenant handbook• Lease administration support• Perform quarterly property inspection

• Provided full administrative support, including phone support, typing reports, filing and distribution of correspondence• Scouted vendors for contract services, accepted bids based on budget, and prepared service contract for Property Manager review• Scanned invoices into nexus and matched with the Purchase Order that was created to process payables• Scheduled unit inspections and conducted tenant move outs• Reviewed tenant ledger and made rent adjustments (i.e. assessing late fees) based on personal discretion• Reviewed on a monthly basis, water meter readings and billed backed tenants based on usage • Reviewed budget and calculated contingency funds available for supplies and tenant events• Deposited checks into bank, retained copies, and posted checks accordingly into the processing system• Proactively identified methods to reduce cost and operating expenses, adhering to predefined budget limit• Monitored work order system to ensure service requests were handled by engineers in a timely manner• Assisted in management audits, collected required documents, and maintained tenant files accurately • Maintained lease and contract files, as well as other files located within the property management office• Collected tenant insurance certificates and maintained follow-up system for expiring insurance and lease contracts

• Supported branch operations in achieving customer retention, acquisition, and revenue growth. • Provided leadership, coaching, and training to bankers to drive productivity and promoted a positive customer experience• Identified new methods of improving customer service and implemented new customer service strategies, based on market• Promoted and fostered a collaborative teamwork-based culture through team-building exercises and daily morning huddles• Collected, analyzed, and developed reports using data from customer relationship management (CRM) incentives, programs and incentives• Implemented policies, sales goals, and procedures for retail locations, executing upon action plans and new strategies• Leveraged Finance department as a resource to ensure budgets were sustained and marketing expenses preserved• Analyzed reports and customer shopping behaviors to develop incentives and CRM programs targeted at respective market• Maintained and developed existing account holders through face-to-face meetings to deepen client relationships and assisted in financial goal(s) planning• Assisted Branch Manager with end-of-month reports• Referred and leveraged internal teammates to close uncovered opportunities as appropriate