• Provide data interpretation, migration, and security using database processes and Excel VBA• Interface with clients to address concerns, issues, or escalations; build long-term client relationships to support business development activities• Evaluate client needs, design solutions, and present solutions to non-technical audiences• Utilize project management methodologies and consultative approach to drive client success

• Hangzhou Guotai School - ESL Director• Shanghai Community International School - After School Teacher • Hangzhou International School - Substitute Teacher

• Developed the design and workflow of Telehealthcare’s online medical office and video-conferencing website• Coordinated direct sales support efforts to ensure strong relationships and alignment with key stakeholders• Maintained the operations of Engineering, QA, and web cloud architecture• Researched and interfaced with technical partnerships, consultants, and integration companies• Maintained competitive intelligence and provided consultative support to sales teams• Directed a team responsible for connecting the Office of the CTO with efforts in technology product marketing, product strategy, and analyst relations to field teams• Collaborated with internal leadership to plan the strategic direction of company initiatives

Safenet, Inc.:Position Name: Senior Solutions Specialist• Led nation-wide sales solution development for corporate sector licensing solutions• Maintained and developed ongoing relationships with key strategic accounts via day-to-day support and maintenance• Obtained a 30% increase in book of business by utilizing a new systems solution, ROI, and architecture model• Developed custom solutions for enterprise licensing issues, designed integration into back-office systems and cost reduction models• Oversaw and led customer onboarding, strategic planning, consultative services, and product demonstrations• Worked closely with cross-functional teams to build requested items, configure and improve core and custom solutions, and fulfill workflow tasks• Acted as a customer advocate, conveyed customer requirements, feature requests, feedback, and more to product management and senior leadership

• Served as the U.S. western regional pre-sales technical lead for a dynamic-delivery content management solution• Co-managed a remote business unit within the UK and US corporate offices• Acted as the technical liaison for all prospects, included communication, RFPs, POCs, technical support, project planning, and general consulting• Operated as the technical lead in the pre-sales process; collaborated with sales account managers to develop and execute sales strategies• Created and delivered high impact sales presentations and product training• Leveraged relationships with other business units and external partners to deliver solutions