Engineering Team Lead for IntelliSuite’s Illinois fast-paced managed services headquarters, focused on Microsoft enterprise and cloud solutions. Design, execute, and manage projects to completion. Go-to resource for client retention and maintaining customer loyalty,Shifted to a hybrid role over the years with focus dedicated to high-visibility project design, communication, implementation, and management.Notable Achievements:• Within the first year in the organization, gained responsibility for performing migrations, deploying servers, maintaining customer backup systems, administering data center and cloud services.• Transformed the support desk to a team-oriented environment, leading by example. Became company-wide leader in technical documentation.• Built a customer base and established customer loyalty by providing exceptional service and creating friendly relationships with individuals ranging from end-users to company executives.Notable Projects:• Office 365 and Teams Phone System design for education. Including fully cloud managed Windows 11 SE endpoint deployment with Intune. Leveraged Student Data Sync to sync data with SIS (Skyward).• Multiple implementations of Microsoft Defender for Endpoint and Microsoft Defender for Office 365.• Migration project from Google G Suite to Office 365. Migration success includes On-Premises Active Directory to Azure AD, mapping G Suite accounts to Azure AD, Gmail for Business to Office 365 Exchange, Google Drive to OneDrive and SharePoint, and end user interfacing.• Multiple on-Premises Exchange to Office 365 and hybrid migrations.• Multiple Intune implementations. Activities include project design, implementation, end user communication / education, and management; Intune / Endpoint Manager setup; license management.• Integration of OneDrive, SharePoint, and Teams with Microsoft Remote Desktop and FSLogix Solution.

Versatile technical role with a wide range of responsibilities. Collaborated with a small team of technicians to provide technology needs to customers. Daily tasks included end-user support, user and station setup and migrations, maintaining customer backup systems, networks, and server infrastructure. Research, scheduling and executing projects, creating quotes, making purchases, configuring hardware and software on delivery.Notable Achievements:• Took ownership of one of the largest clients within just a few days in the organization. Conformed to an all-Mac environment and brought a new skill set to our team. Retained full satisfaction of the newly acquired client throughout the five years with the company.• Transformed the way technicians connected to end-user stations by researching and sourcing ScreenConnect, a screensharing software produced by a small startup company at the time which was later acquired by ConnectWise. With this implementation, our technicians were able to instantly connect without the lag that was experienced using the previous VNC method.• Provided value to our customers by researching and sourcing a file sharing system that we were able to offer at a fraction of competitors’ price.