Jerry Kline Email and Phone Number

Jerry Kline is a Experienced Customer Support/Success Leader at TeamViewer GmbH. He possess expertise in enterprise software, management, cross functional team leadership, cloud computing, software as a service and 5 more skills. Colleagues describe him as "I have had the privilege of working with Jerry for past 8 years in different capacities. He was my manager for almost 6 years and my peer for last two years. Jerry brought out the best in his team. He developed and motivated his team to deliver world class customer experience. Jerry was driven and focused on producing outstanding business results and at the same time ensured employee and customer success. He consistently achieved/exceeded target goals on customer satisfaction, other support KPIs, value added services revenue and P&L. Jerry also received excellent scores in the annual employee satisfaction surveys, which practically resulted in high employee retention. Jerry encouraged and supported new ideas from team, allowed them to run with it and provided guidance as needed based on his vast experience. He was a well-liked and respected leader across his team, peers and other functions. Jerry demonstrated excellent written and verbal communication and customer escalation management skills. He easily played different roles and handled different situations over the last 10+ years I have known him. Jerry is a seasoned and proven support leader, who has earned the trust of his team, customers and company. I would highly recommend Jerry for any customer support leadership roles. " and "I have worked with Jerry for nearly 11 1/2 years, and I can honestly say that I haven't worked with someone that made you want to come to work each and every day. Jerry demonstrated an attention to understanding and satisfying the customer, while representing the company's needs. The was an uncanny ability to understand the various (and there were many) products that Jerry supported, and helping his various managers and teams recognize the business metrics which were used to define success. That being said, Jerry included a care for his people that I hadn't known before working for Jerry. Jerry was, and remains widely respected by anyone that has worked for/with him and had the ability to make people enjoy coming to work each day. Support is a challenging and demanding business, but Jerry created a 'family' which was able to achieve objectives and goals that other organizations could not. With Jerry's leadership, there was always an 'I can' work ethic, and he was always 'in the trenches' with his teams. When I thought Jerry would reach a limit with the amount of work or the responsibilities he was provided with, he always seemed to take on additional. I truly was blessed with the privilege to work with Jerry, and the organizations that he managed and develop 'were never average'. Steve Bruzda Senior Support Manager OpenText - Documentum"