Jerry Lam Email and Phone Number
From my Engineering foundation to mastering networking and security, my journey has been about turning innovative ideas into reality. My hands-on experience with a wide array of programming languages through diverse software projects during my academic career has sharpened my skills in software development and system design. Notably, my work as an IT Support Specialist at ITEC Network Services involved resolving complex hardware and software issues, enhancing data storage with NAS systems, and spearheading desktop upgrades, demonstrating my capability to address modern IT challenges.My tenure as a Software Engineer intern at the University of Technology Sydney allowed me to lead the development of a JavaScript-based quantum physics web application, showcasing my leadership in creating educational tools with engaging user experiences. This project, along with designing a new physics curriculum, highlights my ability to merge cutting-edge technology with education, a testament to my adaptability and problem-solving skills.Parallel to my technical endeavors, my passion for music, particularly playing the violin in an orchestra, has fine-tuned my collaborative spirit, vital for engineering innovation. My involvement with the Music Performance Unit at UNSW, where I facilitated event operations, further exemplifies my ability to blend technical precision with creative expression.Proudly part of the global engineering community, my journey from a gadget-loving kid to an engineer skilled in software, networking, and security encapsulates my enduring passion for the evolving tech landscape. Armed with a diverse portfolio of projects and professional experiences, I am eager to tackle new challenges, aiming to make impactful contributions to technology and society.GitHub: https://github.com/jerrylam1111
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It Operation SpecialistSnap Inc. Aug 2024 - PresentSydney, New South Wales, Australia- Manage IT support tickets for internal users across global offices, collaborating with teams worldwide to ensure efficient issue resolution.- Perform system installation and maintenance to uphold IT infrastructure standards.- Lead day-to-day IT operations for the Sydney office, including logistics, office supplies, purchasing, and asset management.- Provide technical support for office AV systems, ensuring seamless functionality for meetings and events.- Update and maintain IT Operations SOPs to optimize processes and workflows.- Coordinate with external vendors for procurement and service management.- Facilitate the onboarding process for new hires, including device configuration and setup. -
System AdministratorBasalt Studio Mar 2024 - PresentSydney, New South Wales, Australia- Specialize in enhancing system functionality and reliability through targeted upgrades and meticulous hardware replacements- Responsible for designing, setting up, and maintaining network systems to ensure optimal performance and security- Adeptly handle hardware and software troubleshooting to quickly resolve issues and maintain continuous operational efficiency- Develop and document Standard Operating Procedures (SOPs) for newly implemented software -
Front Of House, Music Performance UnitUnsw Mar 2023 - PresentSydney, New South Wales, Australia- Welcomed guests to music performances, providing customer service and ensuring a positive experience for all attendees- Coordinated seating arrangements and assisted guests with finding their seats, accommodating special requests and ensuring accessibility for all guests- Collaborated with performers, production staff, and venue personnel to facilitate smooth event operations and resolve any issues or concerns -
It Support SpecialistItec Network Services Sep 2022 - Aug 2024Greater Sydney Area- Provided technical support to end-users, resolving various hardware and software issues, including extensive work with Windows OS and professional software maintenance and upgrades, setting up a NAS system to enhance data storage and access capabilities- Installed, configured, and maintained software applications, operating systems, and hardware components, spearheaded office-wide desktop upgrades, and managed account setups and data migration- Conducted comprehensive troubleshooting and diagnostics to accurately identify and address root causes of technical problems
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Software EngineerUniversity Of Technology Sydney Oct 2020 - May 2021Sydney, New South Wales, Australia- Developed a JavaScript-based web application dedicated to simulating and elucidating the intricate mechanisms of quantum physics, featuring animated user interactions for a more engaging learning experience. This application is intended for integration within the iPad application- Implemented Agile development methodologies, including sprint planning, continuous integration, and Scrum ceremonies, to iteratively refine and enhance the functionality and user experience of both the iPad app and the web-based quantum physics simulation tool- Collaborated with a team to design a new physics curriculum for Year 10 and Year 11 students in partnership with the Department of Education NSW, integrating quantum computing technology into the syllabus- Led the design process for the user interface (UI) of an iPad application, specifically for classroom use by students- Demonstrated adaptability and problem-solving skills in navigating the complexities of merging quantum computing technology with traditional physics education
Jerry Lam Education Details
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Artificial Intelligence And Robotics -
Computer Software Engineering
Frequently Asked Questions about Jerry Lam
What company does Jerry Lam work for?
Jerry Lam works for Snap Inc.
What is Jerry Lam's role at the current company?
Jerry Lam's current role is IT Operation Specialist @ Snap Inc.
What schools did Jerry Lam attend?
Jerry Lam attended Unsw, Technische Universität Berlin, University Of Technology Sydney.
Who are Jerry Lam's colleagues?
Jerry Lam's colleagues are Mira Nguyen, Raphaël Schwartz, Mark Somers, Muhammad Yahya, Juan E., Moreen Diego, Dylan Teare.
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