Director, Sales and Marketing-Global (Information Technology, Sustainability, Marketing, Sales Process, Marketing Operations) Responsibilities: Manage a global team of 20 lead development representatives located in Singapore, United Kingdom, Mexico City and Boston to process the global lead generation for sales.. In addition, ,lead an inside sales team of 12, High Velocity, in the same regions to focus on closing new logo clients and fast track their implementation, Worked with field, programs, corporate and product marketing (over 1,000) to create a strategic and tactical process after events, webinars, website content, public relations, and product collateral and content globally for the entire organization

Supervise and coordinate staff activities while providing leadership, strategic direction, and operational oversight for 16 hospitals within HCA, San Antonio and Austin Markets. Relocation to Houston, TexasManaged largest client in the company, analyzed customer needs, searched for ways to improve relationship with client- C-suite and Health Information Management Directors, resolved release of information issues raised by customers, and maintained communication channels with COO, compliance, and stakeholders at each hospital. Ensured accurate reconciliation of financial records and invoices by detecting and rectifying any discrepancies and errors. Monitored competition, compiled and analyzed demographic/economic market data, and informed Senior Management about future business prospects by conducting a feasibility study of expanding into other markets.• Spearheaded invoice reconciliation of over $250K outstanding balance due to CIOX Health by resolving outstanding balances, short pays, and incorrect billing. I brought HCA and Ciox Health Stakeholders together to identify, resolve, and receive payment. • Awarded by HCA the prestigious Shared Service Center of the year for HCA 2018 and 2019 by hitting all Key Process Indicators quarter over quarter and year over year compared to 5 other shared service centers. Hired, Trained, and built an efficient and results oriented team.• Set new benchmarks by achieving highest results in revenue share, profit margin, and a NPS-Customer Satisfaction Score of 9.43 on scale of 1-10.• Maintained a healthy work environment and instilled a sense of cooperation among HCA, and CIOX Health at all levels.Revenue Cycle Management, operations management, call center management, legal compliance, billing, coding, denials management, payment reconciliation, contract negotiation, data analytics, call center,customer service, HIPPA, Health Information Management, NPS, National Account, HCA

Spearheaded corporate development efforts, operational and sales strategies, and improvement initiatives to achieve defined goals and expand market share in EDI and HealthcareAdministered a wide variety of operational and sales responsibilities to ensure optimal business performance and realize significant revenue growth. Contributed to sales innovations, strategic business development, and the profitability of the company as determined by the company's strategic goals. Collaborated with executive colleagues and departmental managers to implement plans and policies throughout the organization. Attended and actively participated in senior staff meetings, offering ideas, insights and recommendations on policies, staffing, client service, business development, account management and customer success. Provided feedback, advice and back up as needed to other members of senior staff team. Promoted a positive environment for staff and liaised with higher management.• Established and managed an Elite Sales team from the ground up to add to the business portfolio while growing revenue by double digits year over year, Recruited, hired, mentored, and trained existing staff and new hires in sales.• Recruited, trained, and managed Inside Sales, Call Center, Client Success, and an implementation team, responsible for onboarding new customers with a 98% accuracy implementation rate and 95% retention rate. • Spearheaded Sales efforts via marketing and social media campaigns and used new technologies to drive prospecting, qualifying leads and closing new sales• Rebuilt and updated our CRM, Salesforce, to fully maximize this resource and use data for customer success tools such as strikedeck and gainsightSales, Business Development, Marketing, Social media, project management, customer success, implementation, budgeting, forecasting, crm, demo, call center, presentations, GPO, market research, call center, customer service, C-Suite, Retail, E-commerce, Healthcare vertical

Maintained and improved sales within assigned region of Texas, Oklahoma, Arkansas, and Louisiana. Enabled company to expand and provide quality service as well as innovative logistics solutions within the healthcare sector.Devised and implemented administrative and standard operating procedures, leading to an efficient and productive business development and account management environment. Created new employee handbooks and protocol as per industry’s best practices to realize operational and sales effectiveness. Established sales process in the CRM, Microsoft Dynamics, for the entire company and initiated training programs for the entire sales and corporate team to improve knowledge and skill set. • Increased new sales revenue by 30%, increased existing accounts revenue by 80% in 2011 and 2012, and highlighted new business development and sales opportunities to build a sales pipeline of over 10M.• Created a “Fast Track” process for small to mid-size implementations, increasing the efficiency levels and customer satisfaction, eventually leading to full onboarding of clients in 30 days as compared to previous standard of 90 days.• Conducted Quarterly business reviews to all clients to identify opportunities for growth and efficiencies in there supply chainSales, operations, new account, business development for the Texas, Oklahoma, Louisiana, Arkansas region, Houston Methodist, UPS, First Choice Cooperative, Supply Chain

Proposed and implemented improvements in existing products and developed new interpretations to meet the requirements of the marketplace based on feedback and suggestions from customers. Anticipated and reviewed goals of customers, including outside of immediate geographic area, facilitated cross market activities, identified and grew key market accounts, searched new accounts, and supported other specific accounts. Delivered client-specific solutions and secured new businessOpportunities through relationship development, needs assessment, product and service overview, and recommendations. • Achieved the top sales performer in the Texhoma region and made it to the list of top ten account managers company-wide in 2007, 2008, and 2009• Formulated marketing plans, pricing structure, and sales strategy across all 5 product lines.• Obtained and studied current on-going product needs for each client and supervised each account to initiate an action plan to increase revenue• Conducted presentations to key stakeholders and was responsible for contract renewals, rfp’s,rfq”s and ongoing contract negotiationsRecords management consulting, shredding, information governance, RFID, Data center, disaster recovery, Tradeshows, National account, ECM solutions, contract negotiations

TERRITORY OPERATIONS MANAGER (LOGISTICS AND SUPPLY CHAIN)  CHEP (Formerly known as IFCO Systems Inc.)SENIOR MANAGER & SALES ACCOUNT EXECUTIVE (PARCEL AND LTL)  FEDEX Ground & Watkins Motor Lines MergerDISTRICT QUALITY OF PRODUCTS MANAGER (LTL TRANSPORTATION)  YRC (Formerly known as Roadway Express)Roadway Express, LTL, Transportation, Hunter and Farmer, Watkins Motor Lines, Business Development, Account management, National Acoounts, FedEx, Senior manager, operations management, Parcel