Jerry Marion Email and Phone Number

Developed and direction operational strategies throughout the organization. Managed operational teams in 11 locations throughout United States and Canada. Led initiatives and solutions, which allowed for 10.8 million calls to customers per week. Developed and implemented strategies throughout the organization, which led to 30% improvement in productivity. Facilitated compliance to international, federal and state legalities. *Improved production strategies by developing a strategic business plan that standardized goals, objectives, and related incentive *Established a process of checks and balances that ensured compliance*Increased utilization of corporate resources by 30% by restructuring processes and procedures*Reduced corporate cost by 5 million dollars by reengineering hardware and software to effectively utilize equipment*Improved job satisfaction and employee retention by introducing recognition programs and reengineering employee empowerment initiatives

Managed all aspects of outbound customer contact strategies and practices. Coordinated calling strategies with legal and operational teams. Managed operational teams in 7 locations in the United States. Led projects to deploy operations in new sites and upgrade existing sites, including project planning and execution. Designed and managed revenue projects resulting in multi-million dollar returns to the net revenues of the organization. *Designed and implemented revenue project to use new concepts and strategies to generate multi-million dollars in revenue by merging customer contact and retail sales*Managed projects to deploy multi-million dollar equipment to multiple sites*Facilitated startup operations in a new areas and improved production in existing locations, facilitating revenue growth*Developed interactive system for coaching and development of front line agents and middle management

Lead teams consisting of 10 entry level managers and 250 agents in all aspects of customer contact. Hired and developed entry level managers and agents. Executed operational strategies and policies and ensured business objectives were obtained. *Improved quality through development and coaching of teams and leaders*Self directed operational actions and direction by understanding and managing organizational mission*Increased size of department by 50% through expansion and acquisition of new work*Facilitated implementation of new customer support system over multiple sites