Jerry Percell work email
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Jerry Percell personal email
I am well qualifed as a Level 1 & 2 Network Technician. I have been able to troubleshoot and resolve Network issues on both DSLs and T1s.My Goals are to continue to in my field of IT and eventually acquire my Masters Degree in Information Technology.I would like to become a Network Manager with the help of my experience and education
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Senior Help Desk AnalystTeletechEnglewood, Co, Us
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Senior Help Desk AnalystTeletech Nov 2009 - Present• Handled Inbound calls and logged tickets in a ticketing system.• Managed emails and web based ticket queues. Took ownership of emails that arrived in the team mailbox and replied to the sender with a status of the issue. Web based ticket were submitted for non-critical requests/problems, and then resolved the issue or escalated it to the appropriate team for resolution. • Administered conference bridges during major outages.• Also a member of the Account Management Team -
Senior Noc Tier 1 Help Desk AnalystTeletech Nov 2009 - PresentHandled Inbound calls and logged tickets in a ticketing system.Managed emails and web based ticket queues. Took ownership of emails that arrived in the team mailbox and replied to the sender with a status of the issue. Web based ticket were submitted for non-critical requests/problems, and then resolved the issue or escalated it to the appropriate team for resolution. Distinguished the difference between High and Low Priority Issues this included whether the issue was at the local level or on the Network LevelAdministered conference bridges during major outages.Also a member of the Account Management Team which involved Creating Accounts and skilling and re-skilling agents.Helped in the Operation of the OnQ Dialer in the Census NOC.Created tickets with Vendors (Verizon and AT&T) when applicable.
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Tech 2 Network AnalystCovad Communications Jul 2003 - Jul 2009• Provided Technical Support for Bonded T1’s 3.0, 4.0 and 6.0• Provided NOC Support for LPVA and DSL Single End Users• Technical Support for planning, design, install, network systems for customers. Technical support for upgrading, and installing Broadband Systems, ATM switches and equipment, routers, switches, hubs, servers and, Wi-Fi (Cisco Routers, Switches and other brands of routers such as Netopia, Samsung and Dell.)• Worked close with Vendors ie. Qwest, Verizon, AT&T to maintain Network Stability.• Installed, configured, and supported broadband email, automated log emailing, interactive services, WAN systems, DNS, and IP networks.• Active Directory Installation and Usage.• Responsible for IP segmenting and network sub-netting• Established OS/2 training for end users, and hardware training for technicians, involving usage, installation, and maintenance -
Senior Tier 2 Noc AnalystCovad Communications Jul 2003 - Jul 2009Provided Technical Support for Bonded T1's 3.0, 4.0 and 6.0Provided NOC Support for LPVA and DSL Single End Users and Business ClientsTechnical Support for planning, design, install, network systems for customers. Technical support for upgrading, and installing Broadband Systems, ATM switches and equipment, routers, switches, hubs, servers and, Wi-Fi (Cisco Routers, Switches and other brands of routers such as Netopia, Samsung and Dell.)Worked close with Vendors ie. Qwest, Verizon, AT&T to maintain Network Stability.Installed, configured, and supported broadband email, automated log emailing, interactive services, WAN systems, DNS, and IP networks.Active Directory Installation and Usage. Responsible for IP segmenting and network sub-netting Established OS/2 training for end users, and hardware training for technicians, involving usage, installation, and maintenance
Jerry Percell Education Details
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Computer Network Management -
Computer Network Management
Frequently Asked Questions about Jerry Percell
What company does Jerry Percell work for?
Jerry Percell works for Teletech
What is Jerry Percell's role at the current company?
Jerry Percell's current role is Senior Help Desk Analyst.
What is Jerry Percell's email address?
Jerry Percell's email address is je****@****ech.com
What schools did Jerry Percell attend?
Jerry Percell attended Westwood College - Denver North, Westwood College - Denver North.
Who are Jerry Percell's colleagues?
Jerry Percell's colleagues are Sherrie Lane Brit, Beverly Maturan, Nenita Perez, Ria Dueñas, Jenny Nicole Del Rosario, Anna Marie Christi Bartolome, Jazz Samalague.
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4oracle.com, sandpiperdata.com, gmail.com, creekpath.com2 +130341XXXXX
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Jerry Percell
Fort Lauderdale, Fl
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