Jerry Perry Email and Phone Number

Program / Project Manager Legacy Enterprise Support (LEMS): Department of Justice (DoJ) - ATF Led the ITIL services of a Managed Services Solution for Legacy Enterprise Support (LEMS) including data center management, Storage/Backup/Archival/Recovery, Technology Refresh, and COOP/Disaster Recovery. Managed the ATF HQ and Data Center Support/Application Hosting Services environment 24x7 supporting 7,600 users across 30+ sites with 494 UNIX servers are located at two data centers (235 physical servers and 310 virtual servers). • Designed, developed and provided comprehensive Information Technology Continuity of Operation, Contingency Planning, and Disaster Recovery Plan including failover for the Cherokee Data Center (CDC) to three additional servers at the National Tracing Center (NTC) for mission-critical applications. • Developed and delivered a quarterly Capacity Forecast Report that documented performance and data capacity across the entire infrastructure to determine trends, throughput, bottlenecks, and to predict future requirements for system and network resources allowing for the enabled Capacity and Demand Management to consider all resources required to deliver the IT services for short, medium, long range business requirements.• Led the ITIL implementation of the Enterprise ITSM Program Office supporting 7,600 globally-based users. Responsible for 13 Service Level Agreements (SLA) – e.g., Indent Response, Service Request Response, Customer Satisfaction (reported via Remedy and ServiceNow). Achieved 100% of SLA thresholds.

Sr. Program / Task Order Manager ITS-EPA II – HQ Local Infrastructure 01/2011-09/2016As ITIL-certified Lead, actively used the EPA eBusiness and Remedy as part of the daily operational routine to plan, organize, and manage a staff of 40+ 20 sub-contractors that covered overall IT operations support 24/7 to ensure the stable operation of the organization’s IT infrastructure for 8,000 federal employees with a 99% up time. This includes developing, maintaining, supporting, and optimizing 12 key functional / task areas, particularly Network, Wireless infrastructure, and Avaya VoIP telecommunications systems at a Enterprise Level for The USEPA HQ at Federal Triangle and several remote sites to include EPA Coop site in Mt. Weather Va. Conducted research and made recommendations on all customer-facing IT in support of all infrastructure procurement and development efforts. Scheduled and directed activities to resolve hardware and software problems in a timely and accurate fashion. Duties also included hiring of staff members, performance evaluations, overall financial management and various administrative tasks for the IDIQ -ITS-EPA II contract with a $30+ million budget. Additional duties:o Demonstrated success as a program manager most recently proven through the receipt of 4 Exceptional “Contractor Performance Assessment Reports” (CPARs) ratings while with ECS Federal.o Developed strategic guidance to increase performance and durability. For example, performed research on EPA site network environments (including 500+ Cisco network equipment) to replace EPAs end-of-life equipment to increase performance and future-proof and stabilize the environment. Resulted in replacement in regional sites to include Cincinnati and client, Mr. Bruce Whittle, noting“…Thank you for support and efforts with Cincinnati’s Cisco implementation

Principal Engineer Systems, DHS/USCIS TOMIS 03/2009 – 11/2010Established a ITIL-based framework to effectively and efficiently evaluate the service capability and risk profile before a new or changed service or product was released or deployed. Provided strategic planning and deployment for infrastructure and network equipment upgrade projects for by coordinating and facilitating the installation of LANs and cabling infrastructure at existing, and new and renovated buildings. Coordinated across two customer entities – e.g., DHS and USCIS (including Agency Executives) and subcontractors, maintaining and promoting clear communication for smooth transition from the construction phase to an operational facility. Defined, developed and implemented project plans and work breakdown structures (WBS) to meet the business plan goals including those for Program Office, and Purchasing. Successfully led programs and projects worth over $50K-$50M to produce results that exceeded stakeholder expectations, worked effectively in matrix and functional organizations and balanced scope, time, cost, and quality considerations. o Successfully separated United States Citizenship & Immigration Services (USCIS) from Immigration Customs Enforcement (ICE) by deploying new network equipment nationwide to all USCIS facilities and over 10,000 customers, on time and $350k under budget.

Operations, Project Task Supervisor Pentagon-PENREN Program 12/2001 – 03/2009Led the ITIL implementation of the Enterprise ITSM Program Office supporting 20,000 Pentagon staff. Supported all Managed Services, e.g., Tenant Upgrades/Change Requests and all Voice/IT, /Video Troubles, Moves, Adds & Changes within the Pentagon, supervising 100+ subcontractors. Led highly visible conference rooms and Command Centers refresh project modernizing with state-of-the-art AV equipment and standardizing the rooms increasing ease of use and customer satisfaction. Supervised 20 Tier 2 & 3 Technicians for installation of Active Layer 2 Network equipment such as Extreme Gigabit switching gear, UPS, Routers and Data Centers / Server Farm relocations and build-outs. Additional, responsibilities included, constructing new outside / inside plant fiber infrastructure for DWDM optical networking transport. Initiated, developed, and managed project plans and schedules, work breakdown structures (WBS) and drove project execution for the Pentagon Renovation Team by using the ITIL Framework to demonstrate compliance and to measure improvement.Monitored and evaluated project progress/performance, utilizing Earned Value Management (EVM) methodologies, claiming incremental task milestones through the completion of each project task. Developed and implemented start-up procedures for all new projects. o Managed and directed activities for the re-build of the Pentagon including Wedge 1 post 9/11, which resulted in 30 consecutive 100% award fees and an “Outstanding” recognition rating for schedule performance, resource management, change management, customer relations and quality of work. o Defined, developed and implemented project plans and work breakdown structures (WBS) to meet the business plan goals including those for Program Office, Materials, Purchasing, Quality and Systems functions while at the Pentagon.