Jerry Pressley Email and Phone Number

• Leading Division consisting of 202 full-time employees in seven sections, all of which interact directly with customers: Customer Relations, Meter Services, Public Education and Customer Engagement, Water Development, Backflow/Cross-connection Control, Water Conservation and Efficiency, and Industrial Pretreatment• Oversee Customer Care division operating budget of $27,000,000• Embraced and led the Customer Care Division during critical transition associated with the first major departmental reorganization in more than 20 years• Improved Development Plan Review process for Backflow and Environmental sections - reestablishing priority and performance expectations to address Development Department and Development community concerns. • Hiring of key Customer Engagement Lead position and assisted in establishing new Customer Engagement section which seeks to improve internal and external communication and overall customer experience.• Provided leadership to assigned sections and support for leadership during early stages of development of MyH2O program, one of the Department’s most significant business transformations and financial investments aimed at empowering and engaging Customers and improving the overall experience

• Managed collaboration across teams which consisted of 140 employees in nine sections, ensuring an atmosphere of shared information and coordination of priorities/ideas through leadership transitions and early stages of department reorganization• Oversight and facilitation of division operating budget of $35,000,000.• Assisted with TPDES discharge permit renewal, and completed Federal Operating Permit (FOP) and NSR permit for air program.• Lead weekly O&M meeting and ongoing cross-functional strategy sessions to foster an environment of ideas and open communication• Provided direction and leadership through successful implementation of Maximo work order and asset management program.• Provided leadership, problem solving, and input regarding multiple concurrent evaluation and design projects including HRC polymer system replacement, WAS and Primary Sludge thickener evaluation, Chlorine enclosure, and headworks building improvements • Major accomplishments: achieved 100% compliance with NPDES discharge permit requirements for a 28th consecutive year; 27M Peak Flow Storage Basin was completed and placed into service

• Operations, Maintenance, and I/E Superintendent for the Village Creek Water Reclamation Facility; Overseeing 80 full-time operations, maintenance, and instrumentation/electrical personnel.• Responsible for plant operations, treatment, equipment maintenance, personnel development/management, and reporting to TCEQ/EPA.• Providing key support/back-up to Assistant Water Director, filling in as needed, and overseeing day-to-day business operations at the facility.• Organized and prioritized work across teams and coordination of priorities/ideas at O&M meetings• Responsible for developing annual budget for assigned sections • Ensured successful coordination between the plant and contractors during numerous concurrent construction projects (totaling over $40 M) aimed at improving plant processes and energy efficiency. • Oversight and management of regulatory programs including TPDES wastewater discharges, Title V (FOP) and NSR air permits; waste management and Stormwater compliance.• Key member of workgroup responsible for development and implementation of an Environmental Management System (EMS) that resulted in the Fort Worth Water Department Biosolids program being the first National Biosolids Partnership (NBP) certified program in the State (7th Nationally).• Major accomplishments: earned National Association of Clean Water Agencies (NACWA) Platinum award each year for 100% compliance; manage facility recognized as the Water Treatment Plant of the Year by the Water Environment Association of Texas; recipient of the Water Environment Federation's George W. Burke, Jr. Facility Safety Award; integral member of Pretreatment Program Management Team recognized by EPA as the best in the country.

• Responsible for regulatory compliance and internal inspections; Training; Safety; and Manager of Biosolids/Residuals program• Key participant in development and implementation of an Environmental Management System (EMS)• Supervised/Managed the Department's Grease trap sizing/installations and Backflow/Cross-connection Control section• Responsible for developing and implementing programs to detect and reduce pollutants throughout the collection system, including Oil & Grease, Diazinon, Mercury, and Silver.• Conducted investigations and initiated Enforcement Actions, ensuring that rules and regulations for Pretreatment and Cross-Connection Control programs were followed by regulated community.• Representative on national work group sponsored by the EPA and WEF, aimed at developing programs for grease abatement at POTWs.• Pollution Prevention Team leader, responsible for disseminating information to regulated industries and coordinating audits with SBLGA offices.• Program manager/change agent responsible for turning the City's Backflow/Cross-connection Control Program from “under performing” and under enforcement by regulators to one that was recognized by TCEQ as a “model program”• Developed standards and guidance for grease trap sizing, maintenance, and inspection with focus on education as a primary component.

• Project Management/Inside Sales, Manager of Data Review/Customer Reporting, and Customer/Field Services Teams - Responsible for quality, identification of errors, and developing corrective actions that eliminate recurrence. Responsible for developing customer tracking mechanisms to ensure that sampling kits were received on time and compliant with customer specifications. Provided support to outside sales and called in to assist with “closing deals” and in mediation/corrective action situations• Prepared Chemical Hygiene and Safety Manuals - Implemented a program to alleviate the rating of “Hazardous Employer” with the TWCC; Implemented waste management practices resulting in cost reduction and down-grading from Large Quantity Generator (LQG) to CESQG. • Developed tracking mechanisms, including a “capacity utilization forecasting tool” for production management and resource allocation.• Provided Technical support and problem solving for customers and internal laboratory sections solving numerous lab analyses concerns and vastly improving production through appropriate technology solutions and development/implementation of numerous Standard Operating Procedures

Variety of job functions during my tenure at NET, including analyst (Wet Chemistry, Metals, GC, GCMS); Customer Service, Sample Receiving, Field Services/sampling, Quality Assurance/Quality Control; National Account Coordination Team; Systems/Operations Coordination - involved in development/implementation of Laboratory Information Management Systems (LIMS); Total Quality Management (TQM) facilitator; Laboratory Manager (Dallas Division)