Evaluate new and existing IAVM (Information Assurance and Vulnerability Management) findings and work with responsible teams/customer to remediate findings in a timely manner. Work includes researching vulnerability data using data obtained from Tenable.sc ACAS (Assured Compliance Assessment Solution), CVSS (Common Vulnerability Scoring System), as well as vendor sites to verify if patch/fix/update is even available.Creation of POA&M (Plan Of Action & Milestones) documentation for those IAVMs that are unable to be mitigated within the predefined timeline. POA&M data created based on DoD (Department of Defense) requirements for reporting delays to remediation.Assuring that all systems listed as online are able to be scanned and data validated. Creation of queries to quickly determine credential scan status. For those items in which scan issues are found determine why issue is occurring ( IE is account/password expired, locked, or does there need to be a password change/update.Report SOTE (State Of The Enterprise) findings to government leadership and prepare documentation given to USMC Command.Perform Self Assessments on new system prior to them entering any of our environments using updated STIG (Security Technical Implementation Guides) via both automated and manual processes. Working with teams (IE Linux, Network, Windows) to remediate any findings or develop documentation for risk acceptance should remediation cause a breakdown in functionality or void warranty. Creation of dashboards and tools to streamline processes such as IAVM status self reporting, monthly patch validation, credential checks, ect.

Using proper security requirements (length and complexity) to change users Active Directory passwords and provide temporary passwords via encrypted email. Understanding of HCS TAC processes and proper order of reporting and escalation.Create Active Directory accounts for users using defined standards. Monitor networks across 3 enclaves and correct issues if applicable otherwise create tickets for higher tier support.Insure that all tickets leaving the Tier 1 desk have all information necessary as well as steps taken by Tier 1 staff.Create and troubleshoot EIS accounts as well as create tickets for Tier 2 support outlining all steps taken.Expert use of tool such as vROP, vSphere, HP Server Automation, and RDP to correct issues and gather data on systems either showing issue or having the potential to cause issues.Assist primary lead in day to day operations and fill in if lead is not available.Report on state of the enterprise (SOTE) when needed but always having a situational awareness of events occurring within the enterprise.

Provided quality Tier I and Tier II support to the USMC enterprise network world-wide.Utilized BMC Remedy to document incidents, events, and requests.Maintained passwords, data integrity and file system security for the desktop/laptop environment.Responded to customer’s calls, emails and chat (Swift) in a timely manner.Analyze and develop solutions to individual problems.Escalate issues to the appropriate department for further analysis when needed.Configured user accounts with the aid of Active Directory and Exchange tools.Train tier 1 analyst on help desk functions and procedures. Create processes for night shift staff to complete work assigned by internal and external sources.Remote into systems via MSRA, IBM Big Fix, Remote Desktop Connection tools to correct PC and/or account issues.Train new Tier 1 staff and create training material for existing and new functions.Prepare and present daily mission brief to Marine Corps command on issues affecting the Enterprise Service Desk.Transfer Active Directory accounts via SCORCH application and modify AD as well Exchange record.Use and training on Cisco VOIP system as well as Cisco Finesse application.Monitor break and lunch schedule to insure proper adherence.Coach staff on areas where work is needed and assist with unusual or new situations that arise.Create reports and other documentation to track new or ongoing situations within both the local as well as enterprise level.

• Customer Service Rep 1, Customer Service Rep 2, Warehouse Rep 1 Provide excellent customer service both over the phone, in the store, and in the warehouseAbility to quickly processes customer orders both over the phone and face to face.Train new and existing employees on current and new technologies.Adaptable to changing and challenging conditions.One of five individuals handpicked for the pilot Road Runner technical support program when Time Warner Cable first launched internet service.One of seven people picked to complete migration from old SETS software to new ICOMS software.Development and deployment of both UPS and FedEx shipping software and writing technical manuals on both for future training purposes.Development of training for deployment of new ICOMS wireless scanning system for warehouses.