Jerry Rock Email and Phone Number
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* Recognized as a strong collaborative leader with a focus on trust building and partnering with the business to improve business outcomes.* 5 years of IT leadership at IDI Billing Solutions with experience in all functions of IT (Strategy Development, Project Management, Application Delivery, Business Relationship Management, Enterprise Architecture, Infrastructure & Operations, Disaster Recovery Planning and Execution, Information Security & Risk Management, and IT Governance.)* Led the planning and delivery of production SaaS Infrastructure replacement - leveraging a hybrid cloud approach.* 20+ years of Backup/Recovery and Disaster Recovery design, implementation, and management using many of the industry leading applications and hardware infrastructure.* Designed, replaced, and moved Disaster Recovery environment. This project improved RTOs from days to hours and RPO's from >24 hours to 15 minutes.* Initated and completed PCI Compliance initiative within a 16 week timeframe.* Managed not only the IT Operations & Infrastructure team but also the company's Service Desk and IT Security teams, leading and motivating by personal values as well as developing career paths.
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Director It Disaster Recovery & Security ResponseCompass Group Usa Nov 2024 - PresentCharlotte, North Carolina, Us
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Director - It Disaster RecoveryCompass Group Usa Apr 2022 - Nov 2024Charlotte, North Carolina, Us
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Director - It Disaster RecoveryMagellan Health Sep 2020 - Apr 2022Frisco, Texas, Us -
Director Information TechnologyIdi Billing Solutions Jul 2015 - Jul 2020Victor, Ny, UsIDI Billing Solutions is a leading provider of Billing, Automation and Workflow solutions for the communications industry.• Provide information technology leadership and management to assist the company in accomplishing its mission and goals.• Manage team of ten employees. Hold weekly one-on-one sessions. Prepare and deliver semi-annual employee reviews. • Plan and implement modifications to the supporting infrastructure company-wide.• Review existing policy and procedures for required modifications in accordance to business needs and growth. • Strive for department efficiencies via technology and systems automation.• Oversee the management of corporate service desk activities and resolve escalated issues if necessary.• Establish and build relationships with vendors.• Responsible for capacity planning and scheduling vendor negotiations related to IT.• Maintain, audit and continuously improve operational management for the company’s computer systems, networks and telecommunications.• Responsible for relevant control objectives in SOC reporting. • Oversee budget responsibilities for department.• Produce Executive Reports as requested. -
Manager - Infrastructure Application ServicesEarthlink May 2012 - Jun 2015Atlanta, Georgia, UsEarthLink Business offers IT services including data center services, virtualization, managed security and managed support.• Lead architect for backup and recovery practice.• Responsible for project planning and delivery to meet demanding growth and customer expectations.• Offers guidance and support to engineers to resolve complex architecture and design issues.• Participates in company efforts in developing new and improving existing products to offer required SLAs, supportability, and profitability.• Interacts with various departments including Sales, Sales Engineering, and Product Development on project requirements, scheduling, and priorities.• Maintain seven distinct backup environments within the ITS organization.• Improves processes related to backup/recovery wherever possible.• Identifies and resolves issues related to third-party vendors including technical, support level, and cost issues.• Provides Tier-4 technical support for Operations.• Provides regular reports and status to senior management. -
Systems EngineerSystems Management Planning Aug 2010 - Apr 2012West Henrietta, Ny, UsSystems Management/Planning, Inc. provides IT solutions to meet the diverse requirements of today's businesses. With vast experience in all aspects of corporate information technology, we've helped hundreds of companies to better manage their business-critical information. -
Senior Systems AdministratorBluetie, Inc. Oct 2009 - Jul 2010Rochester, Ny, UsBlueTie is the leading provider of hosted e-mail and calendaring solutions for small to mid-sized businesses and services worldwide; Function in a variety of System Adminstration capacities as described above.Administration and Maintenance of RedHat ES and CentOS Linux Server Clusters.Administration and Maintenance of Microsoft Windows Server Clusters.Administration and Maintenance and Deployment of PostFix Mail Exchange Clusters, POP/IMAP and SMTP Clusters, Apache Web Servers, OpenLDAP, Oracle, PostGres, Antivirus, and Antispam Systems.Response of Level-3 inquires from the Network Operations Center & Customer ServiceResponse to "on-call" automated pages and after-hours support escalations.Excellent interpersonal, collaboration, and problem-solving skills. Can wear many hats. Outperforms expectations under pressure and/or time constraints.Selected Projects and AccomplishmentsWrote a script that trends and estimates the disk utilization of the NYC and ROC datacenters.Balanced customers among 68 servers to reduce disk utilization on a per server basis.Assisted in implementation of new product rollout of Cloudmark mail servers.Performed successful DR test restores of production PostGres environment in two datacenters. -
Senior ConsultantVersatile Systems, Inc Mar 2006 - Sep 2009Versatile specializes in implementing business critical information technology solutions, uniquely combining proven intellectual property with premier partner technologies to provide customers with the competitive edge needed to succeed in today's environment.Extensive experience in systems administration with a broad understanding of IT infrastructure challenges.Experienced with Virtualization, System Administration, Storage, ILM (specifically Backup and Recovery and Disaster Recovery strategies, designs, and implementations.)Built and configured three separate VMware VI3 clustered environments, in two datacenters, at international company. This project also consisted of approximately 60 new virtual machines, as well as approximately 30 P2V's of production systems, in NY and VA.Solaris/Red Hat/VMware builds at telecommunications company, in NY.Built and configured VMware VI3 clustered environment at major newspaper, in PA.Provided system/storage administration and application troubleshooting at major school district, in PA.Provided system administration and installation at major cable television company, in PA.Migrated customer from Solaris 8 and 9 to Solaris 10. Installed OS, built/configured zones. Tested functionality and assisted with cutover, for international company, in OH.Installed/Configured backup software and presented ILM plan at transportation company, in PA.
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Senior ConsultantStructured Technologies, Inc Jan 2005 - Mar 2006Structured Technologies is the regional leader in Data Center Solutions and Managed IT Services. On July 24, 2006, CRN Magazine ranked Structured Technologies as one of the 100 Fastest Growing Solution Providers in the United States.Designed, installed, configured backup/storage environment for major medical company,; using EMC technologies.Designed, installed, configured backup/storage environment for a company that manages facilities for US Customs, using EMC technologies.
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Senior Unix Systems AdministratorFrontier Communications Company Nov 1998 - Jan 2005Frontier is one of the nation's largest rural local exchange carriers. They offer local and long-distance telephone service, Internet access, wireless Internet access, digital phone, DISH satellite TV and more.Provided senior level Unix system administration for ~250 Unix servers (Solaris, HP-UX, AIX, Linux.)Built and maintained a backup infrastructure consisting of Legato, STK, and Sun servers/storage technologies.
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Unix Systems AdministratorAcc Long Distance 1996 - 1998Us -
2Nd Class Petty OfficerUs Navy Reserves Oct 1988 - Mar 1995UsProvided communication support for underdeveloped ports, during military conflict.Was a team lead assisting in training plans and progression in rank, for fellow sailors.
Jerry Rock Skills
Jerry Rock Education Details
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St. John Fisher CollegeComputer Science; Business Option -
State University Of New York At OswegoAccounting
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Cicero N. Syracuse High School
Frequently Asked Questions about Jerry Rock
What company does Jerry Rock work for?
Jerry Rock works for Compass Group Usa
What is Jerry Rock's role at the current company?
Jerry Rock's current role is Director - IT Disaster Recovery & Security Response at Compass Group USA.
What is Jerry Rock's email address?
Jerry Rock's email address is gr****@****.rr.com
What is Jerry Rock's direct phone number?
Jerry Rock's direct phone number is +158592*****
What schools did Jerry Rock attend?
Jerry Rock attended St. John Fisher College, State University Of New York At Oswego, Cicero N. Syracuse High School.
What skills is Jerry Rock known for?
Jerry Rock has skills like Data Center, Virtualization, Disaster Recovery, Vmware, Servers, Storage, System Administration, Vmware Infrastructure, Unix, System Deployment, Linux, Cloud Computing.
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