35+ years of professional experience as a Songwriter / Drummer / Vocalist / Manager / Producer

Manager of Audio Visual Information Technology at Wow Technologies in Shreveport, La for the Shreveport Hilton and Shreveport Convention Center.

• Developed and implemented policies and procedures for implementing changes to production environment, including risk analysis, mitigation, technical documentation, communication plans, implementation, back-out plans, and change calendar• Fostered open communication channels that promoted cross-functional collaboration, innovative problem solving, and increased employee engagement• Championed compliance with best practices, policies, and standard operating procedures that aligned with the IT roadmap, company goals and organizational objectives• Allocated IT resources to maximize support coverage, utilizing ServiceNow for ticket tracking• Conducted weekly meetings facilitating discussions and evaluation of proposed changes• Managed the IT change calendar, functionality upgrades, system fixes, and implementations, and facilitated communication between IT, Busines teams, and executive leadership• Coordinated staffing for system Go-Lives to maximize support availability to proactively prepare for potential call spikes, increased support demand, and mitigate potential risks• Served as the primary point of contact and key escalation point for IT, Business teams and executive leadership to provide project scope and status updates• Managed complete lifecycle of change and problem management processes, including planning, risk analysis, impact analysis, testing, implementation, and ongoing support• Maintained accuracy and integrity of the CMDB (Configuration Management Database)• Conducted Root Cause Analysis investigations to successfully trace the root cause of ongoing and reoccurring system problems that impact the IT landscape• Gathered and analyzed key data points to identify reoccurring events and ongoing system issues, including frequent incident tracking, resolution percentages, fail changes, system outages, and monitoring specific incident trends to identify potential system failures

• Blends business acumen and technical expertise to develop solutions, including audit and review, healthcare support, regulatory compliance, and physician collaboration• Supported business development while minimizing risk and protecting operational profitability• Managed field support technicians that provided end to end IT deskside and facility support• Met with deskside services regularly to relay best practices or solutions to immediate issues• Programmed in .Net to build access database work lists for the central business office• Assisted users and programmers in debugging and revising programs through in-depth code reviews, which aligned deliverables with established standards and metrics

• Led IT operations for the hospital technology initiatives, including hiring, training, and supervising a team of technical specialists• Managed technology investments, technical services, data center, client-facing technical support, infrastructure, architecture, disaster recovery, business continuity, and telecom • Negotiated vendor contracts and managed deliverables and Service Level Agreements (SLA)• Improved efficiency and reduced costs by planning and managing infrastructure improvements such as cloud hosting, WAN optimization and network upgrades• Designed and developed financial integration service to integrate Meditech into Great PlainsMaintained full accountability of Rehabcares technology investment and was responsible for an IT budget in excess of $1MIntroduced best practices, standards, procedures and policiesImproved efficiency and reduced costs by planning and managing infrastructure improvements such as cloud hosting, WAN optimization and network upgrades.Supported corporate growth by managing the IT integration of acquired companies.Implemented practices based upon the ITIL standard which increased the user's effectiveness and efficiencyDesigned and developed financial integration service integrating Meditech/Acuity into Great Plains/MAS 500

Responsible for end to end development lifecycle. Develop, maintain, and support application programs for the integration of a company-wide database and process system for all primary activities.Designed and developed remote Mortgage Convention operations program that handled check-in and convention badges. From check-in to badge printing took an average of 2 minutes.Wrote and deployed Software Development Lifecycle policy and procedures.Managed staff of 6 programmers

Responsible for writing response for proposals for outsourced service desk and desk side support.Assisted buildout of Next Generation computer lab for virtualization

Responsible for end to end software development lifecycle. Managed 6 programmersUltipro administrator and programmer

Responsible for commercialized portal development project for help desk ticketing and self help/self healing.Managed group of 7 developers programming a portal called MyDexa. Self help and self healing portal.Portal utilized at ConocoPhilips, Philips Electronics, City of Daytona, City of Ft Lauderdale, and many others.

Responsible for end to end desktop computing for North America and Gulf operations at ConocoPhilips.Led team of 75+ direct reports that provided deskside support for North America and Gulf of Mexico platforms and drilling ships.Managed and completed Windows XP Common Operating Environment transition for over 5,000 laptops/desktops.Successfully moved office of 275+ resources from Lafayette, LA office to Houston, TX office. (Desktops, servers, networking equipment, etc.