An accomplished business leader with 25+ years’ of experience in management, operations, and customer service, throughout my career, I have demonstrated exceptional leadership, team management, and interpersonal skills, which contributed significantly to the growth and success of the organization. My experience has enabled me to be a successful business leader committed to building strong relationships, delivering high-quality service, and achieving exceptional results.As Division Vice President for SSC Services for Education, my approach to negotiation and contract creation has been fundamental in delivering turnkey solutions based on my client's unique needs and budgets. In doing so, I also created a healthy learning environment for our clients and a safe workplace for our employees. With an approachable nature and proven issue-resolution skills, I built strong relationships with clients, vendors, and support staff.Successfully started up $200MM+ in new business. My involvement in each contract included the initial customer visit, pricing, sales presentations, contract negotiations, equipment, logistics, start-up, program implementation, initial employee hiring/onboarding, and ongoing contract compliance. Firmly believing in three fundamental principles: treating customers, employees, and the company fairly, then delivering on promises. By adhering to these principles, you can achieve operational excellence that benefits all three segments.My career achievement is complemented by a Bachelor of Arts - Business and Marketing, advanced training in Labor and Ethics Compliance, and Excellence in Public Speaking. ➣ Oversaw multi-unit organization with sales and operational accountability for 48+ private and K-12 school districts in Texas, Arizona, Arkansas, New Mexico, and California.➣ Actively monitored the daily operations of Plant, Grounds, and Custodial Services with 7 Regional Directors, 5 Resident Regional Managers, 82 Unit Directors, and 3000 Hourly Associates.➣ During the COVID-19 lockdown, I successfully navigated the challenges of the Pandemic without losing any clients, kept our client schools open without staff layoffs, and experienced an increase in our top and bottom numbers.➣ Developed and executed a complete strategic plan for the SSC Services Education Division, aligned with corporate objectives.
Self-Employed
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Operations Executive In TransitionSelf-Employed Nov 2022 - PresentAn accomplished business leader with 25+ years’ of experience in management, operations, and customer service, throughout my career, I have demonstrated exceptional leadership, team management, and interpersonal skills, which contributed significantly to the growth and success of the organization. My experience has enabled me to be a successful business leader committed to building strong relationships, delivering high-quality service, and achieving exceptional results.
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Division Vice PresidentSsc Services For Education 2012 - 2022Knoxville, TnOversaw multi-unit organization with sales and operational accountability for 48+ private and K-12 school districts in Texas, Arizona, Arkansas, New Mexico, and California.➣ Actively monitored the daily operations of Plant Operations, Grounds, and Custodial Services with 7 Regional Directors, 5 Resident Regional Managers, 82 Unit Directors, and 3000 Hourly Associates.➣ Establishing a consistent and unwavering executive presence with the client's senior leadership team created a positive… Show more Oversaw multi-unit organization with sales and operational accountability for 48+ private and K-12 school districts in Texas, Arizona, Arkansas, New Mexico, and California.➣ Actively monitored the daily operations of Plant Operations, Grounds, and Custodial Services with 7 Regional Directors, 5 Resident Regional Managers, 82 Unit Directors, and 3000 Hourly Associates.➣ Establishing a consistent and unwavering executive presence with the client's senior leadership team created a positive and constructive culture with the client and direct reports.➣ Oversaw budgeting and resource allocation for the Education Division, ensuring efficient utilization of resources to meet goals. ➣ Identified and pursued opportunities for business growth and market expansion within the education sector.➣ Developed and executed a complete strategic plan for the Education Division, aligned with the company's objectives.➣ Provided leadership and guidance to the Education Division team, fostering a collaborative, high-performance culture.➣ Directed a diverse team and subcontractor support staff to perform preventive and corrective maintenance for client operations. Show less -
Senior Regional ManagerSsc Services For Education 2006 - 2012Tx, Az, Ar, Tn, Va, And Md.Accountable for the total performance of my territory, including achieving and exceeding revenue and profit plan, maintaining and improving morale, retention, and productivity for 40 private and K-12 school districts in TX, AZ, AR, TN, VA, and MD.➣ Monitored daily operations of 4 Regional Managers, 2 Resident Regional Managers, 50 Unit Directors, and 1600 Hourly Associates.➣ Leveraged a deep understanding of performance marketing in the education industry to optimize campaigns and… Show more Accountable for the total performance of my territory, including achieving and exceeding revenue and profit plan, maintaining and improving morale, retention, and productivity for 40 private and K-12 school districts in TX, AZ, AR, TN, VA, and MD.➣ Monitored daily operations of 4 Regional Managers, 2 Resident Regional Managers, 50 Unit Directors, and 1600 Hourly Associates.➣ Leveraged a deep understanding of performance marketing in the education industry to optimize campaigns and worked closely with sales and marketing teams to capitalize on opportunities and increase revenue streams.➣ Established and nurtured strategic partnerships with educational institutions, online learning platforms, and other stakeholders in the education space and collaborated with partners to align them with our capabilities for mutually beneficial relationships.➣ Developed long-term relationships with clients to support business growth and focus on improving processes and developing skillsets to expand service and establish reliable and trusting relationships to ensure continuity and a seamless mission. Show less -
Regional ManagerSsc Services For Education 2001 - 2006Georgia, Virginia, And TennesseeAccountable for eighteen K-12 Independent School Districts in Georgia, Virginia, and Tennessee, I built a team of professionals, fostering their growth and empowering them to achieve excellence.➣ Led the company’s management strategy for the region and team to deliver services effectively, ensuring process adherence and accepting responsibility for the team’s performance.➣ Ensured alignment with client objectives and performance measurements, including Work Order completion… Show more Accountable for eighteen K-12 Independent School Districts in Georgia, Virginia, and Tennessee, I built a team of professionals, fostering their growth and empowering them to achieve excellence.➣ Led the company’s management strategy for the region and team to deliver services effectively, ensuring process adherence and accepting responsibility for the team’s performance.➣ Ensured alignment with client objectives and performance measurements, including Work Order completion, changeability, process adherence, team development, and safety.➣ Solicited and applied internal and external customer feedback, collaborating with the Client Success Team to ensure the client’s satisfaction and retention.➣ Developed and executed strategic direction and implementation plan with the Regional Director and created an environment where employees were successful and had access to staff for development, coaching, and feedback.➣ Conducted training and development initiatives to ensure the team remained at the edge of industry trends.➣ Provided immediate response to emergent calls from the client in response to critical operational needs.➣ Resolved conflicts, identified deficiencies, issued reporting, Root Cause Analysis (RCA), and corrective requirements.➣ Conducted staff training, safety briefings, and quality control inspections in pertinent standards for the facility.➣ Monitored daily activities via on-site visits, inspections, and P&L accountability.➣ Supported sales with pricing, new client meetings, and presentations. Show less
Jerry T. Last Education Details
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Jerry T. Last
What company does Jerry T. Last work for?
Jerry T. Last works for Self-Employed
What is Jerry T. Last's role at the current company?
Jerry T. Last's current role is ACCOMPLISHED BUSINESS LEADER ➡️ Leading by Example | Operations | Team Management | Relationship Building | Employee Development | Accountable.
What schools did Jerry T. Last attend?
Jerry T. Last attended Fort Lewis College.
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